Customer Support Specialist

4 days ago


Long Crendon, Buckinghamshire, United Kingdom Avidity Science - EMEA Full time
Job Title: Customer Support Specialist

We are seeking a highly motivated and organized Customer Support Specialist to join our EMEA team at Avidity Science. The successful candidate will be responsible for providing exceptional customer service, ensuring timely resolution of customer complaints, and promoting effective communication across the company.

Key Responsibilities:

  • Be the central point of contact for all customer communications, routing them to the appropriate team as needed.
  • Uphold Avidity Science company values and maintain customer excellence standards in all communications.
  • Promote effective communication and collaboration with colleagues across the company.
  • Handle customer complaints, ensuring they are logged, communicated, and resolved appropriately.
  • Take ownership of customer satisfaction and ensure timely and accurate updates of customer records.

Additional Responsibilities:

  • Schedule EMEA field service engineers for customer site visits using CRM (BrightOffice) and follow current SOPs.
  • Work proactively to book all scheduled maintenance visits and assist with travel requirements/restrictions.
  • Communicate effectively with FSEs to efficiently progress service issues and provide technical telephone support where required.

Requirements:

  • Previous administrative and customer service experience.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in Microsoft Office Suite.
  • Self-motivated, customer-focused, and able to work effectively in a fast-paced environment.
  • Languages: French and German language skills are an advantage.

Benefits:

  • Vitality Private Healthcare
  • Health Cash Plan
  • Mental health support services, including counselling options.
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Workplace Nursery Scheme and other enhanced family leave benefits
  • Team Social Activities

Salary: Up to £25,000 per annum, plus a bonus of up to £2,000 per year.



  • Long Crendon, Buckinghamshire, United Kingdom Avidity Science - EMEA Full time

    About the RoleWe are seeking a skilled Customer Support Specialist to join our EMEA team at Avidity Science in Long Crendon, Buckinghamshire.This dynamic role offers a unique blend of office and remote work, with at least 3 days a week based in our facility. You will be the central point of contact for our customers, ensuring seamless communication and...


  • Long Crendon, Buckinghamshire, United Kingdom Avidity Science - EMEA Full time

    About the OpportunityAvidity Science - EMEA is seeking a highly skilled and customer-focused Technical Customer Liaison to join our team. This role will provide exceptional support to customers, ensuring timely resolutions to their queries and needs.Based in Long Crendon, Buckinghamshire, this hybrid position offers a dynamic work environment where you will...


  • Long Crendon, Buckinghamshire, United Kingdom LinkLifeLtd Full time

    LinkLifeLtd is a multi-service local recruiter seeking a skilled Permanent Consultant to augment our team.About the OpportunityYou will have the chance to work with an established client base and be responsible for continuing customer development, with support from a Business Development Manager.Key ResponsibilitiesMaintain and develop existing client...


  • Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    Job Title: Business Development SpecialistWe are seeking an experienced Business Development Specialist to join OJ Digital in Oxfordshire. As a key member of our B2B software business, you will be responsible for establishing and growing existing client accounts across the organization.Salary: £45,000 per annumKey Responsibilities:Act as the primary point...


  • Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    About the RoleWe are seeking a highly motivated Client Relations Specialist to join our team at OJ Digital in Oxfordshire. This role will involve managing and maintaining existing client relationships, identifying opportunities for growth, and driving revenue expansion.Key Responsibilities:Establish and nurture strong relationships with key clients across...


  • Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    Job Overview:OJ Digital is looking for a Client Growth Specialist to drive business expansion through strategic account management.The ideal candidate will have experience in B2B account management and a proven track record of growing client relationships.Main Responsibilities:Act as the main point of contact for clients, providing expert advice and...


  • Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    OJ Digital is looking for an Account Growth Specialist to help drive revenue growth and expand our client base in the UK market.This role requires a seasoned professional with experience within a B2B account management position, able to develop and maintain strong relationships with key stakeholders at partner businesses.Main responsibilities...


  • Long Crendon, Buckinghamshire, United Kingdom Avidity Science - EMEA Full time

    EMEA Customer Care Professional Job DescriptionAvidity Science is seeking a dedicated and organized EMEA Customer Care Professional to join our team. The successful candidate will be responsible for providing exceptional customer service, scheduling EMEA field service engineers, and promoting effective communication across the company.Key Responsibilities:Be...


  • Long Crendon, Buckinghamshire, United Kingdom Avidity Science - EMEA Full time

    About the RoleWe have an exciting opportunity for a skilled Support Service Representative to join our EMEA team at Avidity Science. As a key member of our team, you will be responsible for delivering exceptional customer service, handling customer complaints, and promoting effective communication across the company.Key Responsibilities:Provide general...


  • Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    Drive Business Growth as a Sales Growth SpecialistOJ Digital, a leading B2B software business, is seeking an experienced Sales Growth Specialist to establish and grow existing client relationships.About the RoleServe as the primary point of contact for customers, providing guidance, support, and troubleshooting assistance.Onboard new customers, offering...


  • Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    Job DescriptionOxfordshire-based OJ Digital is looking for an Account Manager to join its team.The successful candidate will be responsible for delivering exceptional customer experiences, identifying growth opportunities, and driving business development.Main Responsibilities:Act as the primary point of contact for customers, offering guidance and...


  • Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    Join Our TeamOJ Digital is seeking an experienced Account Manager to join our team in Oxfordshire, focusing on client growth and relationship development.The ideal candidate will have a proven track record of driving revenue growth through the establishment and maintenance of strong relationships with key stakeholders at partner businesses.Key...


  • Long Crendon, Buckinghamshire, United Kingdom LinkLifeLtd Full time

    At LinkLifeLtd, we are a multi-service local recruiter seeking to expand our team by hiring a new Temporaries Consultant.About the RoleWe offer a competitive salary of $45,000 - $55,000 per annum, commensurate with experience.This is an exciting opportunity for individuals who thrive in a fast-paced environment, providing exceptional support to clients and...


  • Long Crendon, Buckinghamshire, United Kingdom Avidity Science - EMEA Full time

    About the OpportunityWe are seeking a dedicated and experienced Technical Customer Liaison to join our team at Avidity Science - EMEA. This role offers a dynamic work environment where you will be the central point of contact for our customers, providing exceptional support and ensuring timely resolutions to their queries and needs.Based in Long Crendon,...


  • Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    We are seeking an experienced Client Relationship Manager to join OJ Digital in Oxfordshire.The ideal candidate will have a proven track record of developing and growing existing client accounts, with strong interpersonal skills and the ability to build and maintain relationships with key stakeholders.Key responsibilities include:Serving as the primary point...


  • Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    OJ Digital is an exciting well-established B2B software business based in Oxfordshire. We are seeking a skilled Account Manager to establish, nurture and grow existing client accounts across the business.The ideal candidate will serve as the primary point of contact for customers, offering guidance, assistance and troubleshooting support. This includes...


  • Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    About the RoleWe are seeking an experienced Client Development Manager to join our team in the South East region. As a key member of our B2B software business, you will be responsible for establishing and growing existing client accounts across the organization.Responsibilities:Act as the primary point of contact for customers, providing guidance,...


  • Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    Job SummaryWe are seeking an experienced Sales Account Executive to join our team in the South East region. As a key member of our B2B software business, you will be responsible for establishing and growing existing client accounts across the organization.Key Responsibilities:Serve as the primary point of contact for customers, providing guidance,...


  • Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    Role OverviewOJ Digital, a leading B2B software business based in Oxfordshire, seeks an experienced Account Manager to join its team.The ideal candidate will be responsible for building and maintaining strong relationships with existing clients, identifying growth opportunities, and driving revenue expansion.Main Responsibilities:Serve as the primary point...


  • Long Crendon, Buckinghamshire, United Kingdom OJ Digital Full time

    About This RoleWe are seeking a seasoned Business Development Lead to join our team in Oxfordshire.This is a challenging and rewarding opportunity that involves establishing, nurturing, and growing existing client accounts across our business.Key Responsibilities:Deliver exceptional customer service as the primary point of contact, offering guidance,...