Customer Support Specialist
4 days ago
We are seeking a highly motivated and organized Customer Support Specialist to join our EMEA team at Avidity Science. The successful candidate will be responsible for providing exceptional customer service, ensuring timely resolution of customer complaints, and promoting effective communication across the company.
Key Responsibilities:
- Be the central point of contact for all customer communications, routing them to the appropriate team as needed.
- Uphold Avidity Science company values and maintain customer excellence standards in all communications.
- Promote effective communication and collaboration with colleagues across the company.
- Handle customer complaints, ensuring they are logged, communicated, and resolved appropriately.
- Take ownership of customer satisfaction and ensure timely and accurate updates of customer records.
Additional Responsibilities:
- Schedule EMEA field service engineers for customer site visits using CRM (BrightOffice) and follow current SOPs.
- Work proactively to book all scheduled maintenance visits and assist with travel requirements/restrictions.
- Communicate effectively with FSEs to efficiently progress service issues and provide technical telephone support where required.
Requirements:
- Previous administrative and customer service experience.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Self-motivated, customer-focused, and able to work effectively in a fast-paced environment.
- Languages: French and German language skills are an advantage.
Benefits:
- Vitality Private Healthcare
- Health Cash Plan
- Mental health support services, including counselling options.
- Employee Assistance Programme
- Cycle to Work Scheme
- Workplace Nursery Scheme and other enhanced family leave benefits
- Team Social Activities
Salary: Up to £25,000 per annum, plus a bonus of up to £2,000 per year.
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