Avidity Science EMEA Role

7 days ago


Long Crendon, Buckinghamshire, United Kingdom Avidity Science - EMEA Full time
About the Opportunity

We are seeking a dedicated and experienced Technical Customer Liaison to join our team at Avidity Science - EMEA. This role offers a dynamic work environment where you will be the central point of contact for our customers, providing exceptional support and ensuring timely resolutions to their queries and needs.

Based in Long Crendon, Buckinghamshire, this hybrid position requires at least 3 days a week to be spent in our facility, collaborating with colleagues and contributing to the growth of our company.

Key Responsibilities:

  • Deliver timely and effective communication with customers, ensuring their queries are resolved efficiently.
  • Maintain Avidity Science company values and customer excellence standards in all interactions.
  • Collaborate with colleagues across the company to promote effective communication and teamwork.
  • Manage customer complaints, ensuring they are logged, communicated, and resolved appropriately.
  • Take ownership of customer satisfaction and ensure timely and accurate updates of customer records.

Scheduling and Coordination:

  • Schedule EMEA field service engineers (FSE) for customer site visits using CRM (BrightOffice) and follow current SOPs.
  • Proactively book all scheduled maintenance visits and assist with travel requirements/restrictions.
  • Communicate effectively with FSEs to efficiently progress service issues and provide technical telephone support where required.

Additional Responsibilities:

  • Offer general customer telephone and communication support.
  • Support other office staff as required and assist in training new colleagues.
  • Adhere to all Health and Safety policies and perform other duties as assigned.

Requirements:

  • Experience: Previous administrative and customer service/facing experience.
  • Skills: Excellent communication, organizational, and problem-solving skills. Proficiency in Microsoft Office Suite.
  • Attributes: Self-motivated, customer-focused, and able to work effectively in a fast-paced environment. Ability to manage multiple customer requests and processes at the same time is a necessity.
  • Languages: French and German language skills are an advantage.

Benefits:

  • Up to £25,000 per annum salary, plus a bonus of up to £2,000 per year.
  • Comprehensive benefits package including 25 days holiday, pension contributions matched up to 8% of basic salary, private healthcare, and more.
  • Opportunities for career growth and development.
  • A collaborative team that values new ideas and continuous learning.

Location: Based in Long Crendon, Buckinghamshire, with at least 3 days a week spent in our facility.



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