Customer Support Specialist
1 week ago
We are seeking a skilled Customer Support Specialist to join our EMEA team at Avidity Science in Long Crendon, Buckinghamshire.
This dynamic role offers a unique blend of office and remote work, with at least 3 days a week based in our facility. You will be the central point of contact for our customers, ensuring seamless communication and collaboration across the company.
As a key member of our team, you will handle customer complaints, schedule EMEA field service engineers for site visits, and provide general customer telephone and communication support.
Key Responsibilities- Be the primary point of contact for all customer communications, ensuring timely responses and resolution.
- Schedule and coordinate EMEA field service engineers for customer site visits using CRM BrightOffice and adhere to current SOPs.
- Communicate effectively with colleagues to progress service issues and provide technical telephone support as needed.
- Experience in customer service and excellent communication skills.
- Ability to work proactively and manage competing priorities.
- Adherence to Health and Safety policies and a willingness to perform other duties as assigned.
- A competitive salary: up to £27,000 (estimated) plus bonus potential.
- Comprehensive benefits package, including 25 days holiday, pension contributions matched up to 8% of basic salary, and private healthcare.
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Customer Support Specialist
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