Waddesdon Manor Visitor Operations Manager
3 weeks ago
The Visitor Experience Manager is a critical role in ensuring the success of Waddesdon Manor's visitor operations. This individual will oversee the planning, implementation, and evaluation of all aspects of the visitor experience, including welcome, tours, and interactive exhibitions. Key responsibilities include:
- Oversight of the visitor engagement programme, including public tours and walks
- Management of guides and volunteers, providing authoritative and motivational line management
- Development and delivery of annual best practice visitor care training for staff and volunteer teams
- Collaboration with cross-functional teams to ensure seamless execution of events and activities
This is a dynamic and fast-paced role that requires strong organizational and communication skills, as well as the ability to work effectively in a collaborative team environment. The ideal candidate will have a passion for delivering exceptional customer service and be committed to ongoing learning and professional development.
About Us
We are a world-renowned heritage site located in Buckinghamshire, England. We offer a unique opportunity to work in a beautiful and historic setting, with access to a wide range of facilities and resources. Our team is passionate about delivering exceptional customer service and creating memorable experiences for our visitors. We are committed to ongoing learning and professional development, and offer a range of training and education opportunities to support your growth and success.
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