Operations Manager

4 days ago


Long Lee, United Kingdom Kone México Full time
Job Description

We are seeking an experienced Call Centre Supervisor to join our team at Kone México. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring the smooth day-to-day operation of our call centre.

About the Role:

  • Lead a team of customer service representatives in a fast-paced contact centre environment.
  • Ensure the timely resolution of customer complaints and issues.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Monitor and report on key performance indicators (KPIs) such as first contact resolution (FCR), average handling time (AHT), and customer satisfaction (CSAT).
  • Collaborate with other departments to ensure seamless communication and efficient workflow.

Requirements:

  • Minimum 2 years of experience in a call centre or customer service role.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.

Salary: $60,000 - $80,000 per annum depending on experience.



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