Service Delivery Operations Manager
1 day ago
We are seeking a highly skilled Service Delivery Operations Manager to join our team at Transport Engineer.
This is an exciting opportunity to take on a leadership role in one of our busy transport depots, managing a team of over 200 colleagues and overseeing the smooth running of operations.
As a key member of our leadership team, you will work closely with the General Manager to develop and implement strategies that drive business growth and excellence in customer satisfaction.
The ideal candidate will have a strong background in operations management, with experience in leading teams and driving process improvements.
Salary: £50,000 - £65,000 per annum, dependent on experience.
Key Responsibilities:
- Lead and manage a team of drivers and duty managers
- Develop and implement operational plans and strategies
- Work closely with commercial teams and stakeholders to ensure effective service delivery
- Maintain high levels of customer satisfaction through excellent service delivery
Requirements:
- Proven experience in operations management, preferably in the transport sector
- Strong leadership and team management skills
- Ability to develop and implement effective operational plans and strategies
- Excellent communication and interpersonal skills
Benefits:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and empowering working environment
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