Customer Service and Sales Administrator

1 day ago


Carlisle, Cumbria, United Kingdom NXT Recruitment LTD Full time

We are seeking a highly skilled Administrative Assistant to join our team at NXT Recruitment LTD. As an Administrative Assistant - Customer Service and Sales, you will play a vital role in providing exceptional customer service and supporting the sales function.

Key Responsibilities

  • Daily input of sales orders and delivery notes on the in-house system
  • Preparing orders and delivery dockets for the warehouse
  • Confidently answering the telephone and managing enquiries to develop relationships and maximise sales opportunities
  • Monitoring emails and ensuring enquiries are responded to in a timely manner to maximise business opportunities
  • Booking parcels and pallets onto the transporters logistic system
  • Acknowledging customer orders, confirming their despatch and monitoring delivery
  • Keeping customers updated on stock availability and maintaining system for back orders
  • Liaising with pallet and parcel companies about delivery queries/problems
  • Sending Proof of Delivery (PODs) when asked by customer
  • Invoicing customers and checking paperwork

About the Role

This is a permanent, full-time position working Monday to Friday. The salary for this role is up to £26,000 per annum, depending on experience. We are looking for someone who can work effectively to deadlines, has excellent administration and customer service skills, strong communication skills, and attention to detail.



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