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Customer Service Coordinator

1 month ago

Carlisle, Cumbria, United Kingdom Citizens Advice Carlisle and Eden Full time
Job Description:

We are looking for a Customer Service Coordinator to provide administrative support and IT assistance to our team at Citizens Advice Carlisle and Eden. The successful candidate will be responsible for delivering excellent customer service, responding to queries, and maintaining accurate records.

Responsibilities:

  • Provide exceptional customer service, responding promptly to client queries and concerns.
  • Assist with the registration of new clients, answering basic questions, and directing visitors/callers to relevant departments or external organizations.
  • Manage email and online enquiries from clients and third parties, utilizing language interpreter support when necessary.

Requirements:

  • Strong communication and interpersonal skills, with the ability to work effectively with diverse client groups.
  • Able to work collaboratively as part of a team and independently with minimal supervision.
  • Proficient in IT, with the ability to use various content management and software applications (training provided if necessary).
  • Maintain accurate and up-to-date records, ensuring efficient administration systems.
  • Willingsness to undertake online and in-person training as required.

Salary: £22,000 - £28,000 per annum, depending on experience.