Service Desk Expert

14 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ENGINEERINGUK Full time

We need an experienced Service Desk Analyst to join our team. As a key member of the engineering team, you will provide essential IT support services to our users, encompassing both first and second-level assistance.

Responsibilities:
  1. Offer top-notch customer service and resolve complex technical problems swiftly.
  2. Handle the maintenance, deployment, and upkeep of various IT equipment.
  3. Work closely with users at designated hubs and remotely via multiple communication platforms.
  4. Evaluate, prioritize, and settle help desk requests promptly.
  5. Manage account creation and closure processes for personnel entering or leaving the organization.
  6. Cooperate with colleagues in the technology department to deliver quality IT solutions.

The pay for this role is in line with industry standards, ranging from approximately £35.00 to £40.00 per hour, influenced by factors such as qualifications and level of expertise.



  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time

    Service Desk Manager Role OverviewWe're seeking a skilled and experienced Service Desk Manager to join our team at Forfusion Ltd. As a Service Desk Manager, you will be responsible for leading our Service Desk team and ensuring the delivery of high-quality IT support services to our customers.Key ResponsibilitiesManage and motivate the Service Desk team to...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom In Technology Group Full time

    In Technology Group is seeking an experienced IT Service Desk Professional to join their dynamic team. As a key member of our Service Desk, you will play a vital role in delivering exceptional support to our clients, working collaboratively with colleagues to resolve complex technical issues.Daily Duties:Responding to client inquiries and resolving technical...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time

    We're seeking a seasoned Service Desk Manager to join our Forfusion Ltd team. In this role, you'll oversee the Service Desk team, ensuring they meet performance expectations and adhere to established standards and processes. You'll also contribute to improving customer satisfaction by actively addressing queries and complaints.To succeed in this position,...

  • Service Desk Analyst

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Public Sector Resourcing, managed by AMS Full time

    About the Role:We are seeking a highly motivated Service Desk Analyst to join our team at the Cabinet Office in Newcastle. This is a fantastic opportunity to work in a dynamic and fast-paced environment, supporting a wide range of IT systems and technologies.Key Responsibilities:Deliver high-quality customer service through efficient incident resolution and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ENGINEERINGUK Full time

    We are currently seeking a highly skilled Service Desk Analyst to join our team. This is a fantastic opportunity for someone looking to develop their career in IT support.">About the Role:Provide first and second-line support for IT-related issues.Interact with a diverse user base.Responsibilities:Provide exceptional customer service.Resolve technical issues...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    About the RoleCandidates with a qualification in Information Technology and/or equivalent work experience are encouraged to apply for this challenging position. As a Technical IT Service Desk Analyst, you will be responsible for responding to ITSM tickets, providing first-line support, and maintaining end-to-end ownership of issues.The successful candidate...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    About the Role:We are seeking a skilled IT Service Desk Professional to join our team at CV-Library in Newcastle. The ideal candidate will have strong technical knowledge and excellent communication skills, with the ability to work in a fast-paced environment.Responsibilities:Provide high-quality customer service and technical support via multiple...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Key ResponsibilitiesDeliver prompt and efficient IT support to users across multiple sites.Respond to and manage support tickets via the service desk with professionalism and expertise.Configure new laptops, hardware, and user Remote Desktop/VDI instances, ensuring seamless setup processes.Assist users with password resets and login issues using Active...

  • IT Service Desk Expert

    14 hours ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV Library Full time

    Tech Support ProfessionalCV Library is a forward-thinking Technology company based in Newcastle, seeking an ambitious Tech Support Professional to join our team.This is a permanent position that offers the opportunity to develop your technical skills, work with cutting-edge technology, and deliver exceptional customer service.Main Job Responsibilities:•...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time

    We are Forfusion Ltd, a leading provider of IT Managed Services as Cisco Experts. We are seeking an experienced professional to join our Managed Services team as the Service Desk Manager, reporting to the Head of Service Operations.The estimated salary for this role is £60,000 - £75,000 per year, depending on experience.As the Service Desk Manager, you...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time

    We are Forfusion Ltd, a company that delivers world-class project delivery and IT Managed Services as Cisco Experts. We are looking for an experienced professional to join our Managed Services team as the Service Desk Manager.The estimated salary for this role is £65,000 - £80,000 per year, depending on experience.As the Service Desk Manager, you will be...

  • Help Desk Technician

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Public Sector Resourcing, managed by AMS Full time

    Role Overview:The Cabinet Office is seeking a skilled Service Desk Analyst to provide technical support to its users. As part of our team, you will be responsible for resolving technical queries and incidents, maintaining hardware devices, and collaborating with other teams to ensure efficient delivery of services.Key Accountabilities:Provide timely and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Job Description:We're seeking a Senior Help Desk Technician to join our team and provide expert technical support to our users.This role will be responsible for resolving complex technical issues, documenting all interactions, and collaborating with other teams to improve processes.Key Responsibilities:Respond to and resolve technical support requests in a...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    IT Service Desk Technician RoleWe are seeking a skilled IT Service Desk Technician to join our team in Newcastle. As a Technical Help Desk Analyst, you will play a vital role in delivering exceptional customer service and technical support to our employees.Key Responsibilities:Respond to and resolve IT-related incidents, requests, and queriesConduct initial...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    About the RoleWe are seeking a Windows and Office Technical Expert to join our team as a Help Desk Analyst.The successful candidate will provide technical support to users, explaining complex issues in a clear and concise manner.Key Responsibilities:First and second-line IT support, utilizing new/emerging technologies.Hardware device maintenance, including...

  • Help Desk Analyst

    3 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Job DescriptionWe require a highly skilled Help Desk Analyst to join our team in Newcastle, UK.The successful candidate will work as part of the Cabinet Office team, providing technical support to users.Key Responsibilities:Technical support, interacting with a diverse group of users.Hardware device maintenance, including laptops, smartphones, phones, and IT...

  • Market Data Expert

    2 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Cornwallis Elt Full time

    Market Data ExpertNewcastleCornwallis Elt is a leading consulting firm providing software development and consulting services to the Alternative Investment markets. We are looking for a Market Data Expert to join our fast-growing team based in Newcastle.About the Role:Provide direct support to desk teams, addressing market data issues, BAU activities,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Parc Lane Cars ltd Full time

    Parc Lane Cars ltd is looking for an experienced Vehicle Service Expert to join our growing team in Gosforth, Newcastle. As an expert in vehicle repair and maintenance, you will play a crucial role in ensuring the safety and reliability of our vehicles.Your duties will include:Servicing and maintaining vehicles to manufacturer standardsDiagnosing and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ENGINEERINGUK Full time

    About Our CompanyENGINEERINGUK is a national law firm with a local reach, prioritizing client satisfaction and employee well-being. Our 'we're legal and financial experts that care' philosophy guides our actions, from supporting clients to helping individuals and businesses navigate life's challenges. We believe in empowering our teams to achieve incredible...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom VC Evidensia UK Full time

    About the RoleThis is an exciting opportunity to join our dedicated team as a Veterinary Receptionist. You will be responsible for providing exceptional customer service, managing front desk operations, and working closely with the veterinary team to ensure seamless patient care.The successful candidate will have excellent communication skills, be highly...