Help Desk Technician

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Public Sector Resourcing, managed by AMS Full time
Role Overview:

The Cabinet Office is seeking a skilled Service Desk Analyst to provide technical support to its users. As part of our team, you will be responsible for resolving technical queries and incidents, maintaining hardware devices, and collaborating with other teams to ensure efficient delivery of services.

Key Accountabilities:
  1. Provide timely and effective technical support to users, escalating complex issues to senior engineers as required.
  2. Maintain accurate records of incidents, service requests, and user interactions using our service management tool.
  3. Participate in regular training and knowledge-sharing sessions to stay up-to-date with new technologies and best practices.

Salary Range: £35-£45 per hour, dependent on experience and qualifications.

Essential Requirements:

  • Strong understanding of ITIL principles and methodologies.
  • Proven experience working in a Service Desk environment.
  • Excellent communication and problem-solving skills.


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