IT Systems Engineer for Business Success

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Partnerize Full time

About the Role

We are seeking a skilled IT Systems Engineer to join our team in Newcastle, UK. This is an exciting opportunity to contribute to the growth and development of our business by ensuring that our technology infrastructure is secure, efficient, and effective.

The successful candidate will have experience in managing IT systems, troubleshooting technical issues, and providing excellent customer support. They will work closely with our teams to ensure that all technical issues are correctly managed, and that our systems are running smoothly.

Key Responsibilities

  • Manage and maintain our IT systems, including security, infrastructure, applications, and services.
  • Provide excellent customer support, responding to every incoming request following standard operating procedures.
  • Ensure that appropriate processes and standard operating procedures are continuously reviewed to improve the quality of support provided.
  • Monitor incoming tickets and ensure that they are resolved within contractual SLAs and internal OLAs.
  • Work closely with other resolver groups to help maintain, develop, and improve IT solutions for the business.
  • Report team and individual performance achievements to the Internal IT Lead to ensure that they are recognised through the appropriate channels.
  • Manage and monitor all IT support tickets to ensure that the Technical Support function runs smoothly and efficiently.
  • Investigate, diagnose, and resolve major incidents.
  • Ensure that any proposed changes are approved through the Change Advisory Board and follow agreed processes.

Requirements

  • A minimum of 2 years' experience in a help/service desk support role managing service requests in a ticketing system.
  • Experience of end-user technical support, resolving customer issues in a timely manner.
  • Experience supporting end-user Windows devices.
  • Experience managing Microsoft infrastructure.
  • Knowledge of MDM/UEM systems.
  • Excellent written and verbal communication skills.
  • A good understanding of service management framework principles and processes.

Salary & Benefits

The salary for this position is £55,000 - £65,000 per annum, depending on experience, plus benefits including 25 days holiday, enhanced parental leave, private medical insurance, and cycle to work scheme.

What We Offer

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to work with a talented team and contribute to the success of our business.

Location

This role is based in Newcastle, UK, with occasional travel required to the Partnerize office.



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