Fire and Security Service Technicians

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Marlowe Fire and Security Full time

About Marlowe Fire & Security


As a leading provider of Fire and Security solutions, Marlowe Fire & Security maintains the capability to help prevent, detect, and monitor risks across various sectors. Our team of experts is dedicated to delivering world-class service and ensuring the highest level of protection for our clients.


Salary Package


We are pleased to offer a competitive salary package that includes a basic salary ranging from £28,000-£37,000, subject to grading and experience, as well as uncapped commission, overtime, and travel time. This results in estimated take-home earnings of circa £50,000-55,000. Additionally, we provide a company vehicle and fuel card, company tablet and mobile phone, Royal London Pension Scheme, life assurance x4 basic salary, employee recognition scheme, paid referrals scheme, paid holidays and bank holidays, birthday holiday, mental health support scheme, long service award, and access to continued training at the Marlowe Academy.


Job Description


As a Fire and Security Service Technician with Marlowe Fire & Security, you will play a vital role in maintaining Fire and Security systems in line with current standards and customer requirements. Your responsibilities will include responding to service calls on all types of Fire and Security systems, planning and responding to routine and reactive call visits, maintaining effective communication with customers when planning site visits, maintaining stock levels with support from the Stores team, attending training sessions as and when required, and participating in Engineering team meetings.


Required Skills and Qualifications


To be successful in this role, you will require a technical background in the electrical/electronic industry, good all-round knowledge of Fire and Security Systems, experience of front-line customer contact (preferable), excellent organisational skills, and a professional and presentable demeanor. You must also possess the ability to deliver exceptional customer service and embody the company's values of ACE – Attitude, Commitment & Effort – which are key to progression within the organisation.


Benefits


In addition to the salary package, we offer a range of benefits designed to support the broader needs of our employees, including attractive remuneration packages, great career progression opportunities, in-house training academy, fantastic work-life balance, and a supportive team environment.


Our Business Model


We are committed to promoting from within and consider ourselves the employer of choice in the Fire & Security industry. At Marlowe Fire & Security Group, we strive to create a diverse, inclusive environment where all employees feel valued and empowered to succeed.



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