Senior Help Desk Technician
1 day ago
We're seeking a Senior Help Desk Technician to join our team and provide expert technical support to our users.
This role will be responsible for resolving complex technical issues, documenting all interactions, and collaborating with other teams to improve processes.
Key Responsibilities:
- Respond to and resolve technical support requests in a timely manner.
- Troubleshoot complex hardware and software issues using advanced tools and techniques.
- Develop and deliver training sessions to users on IT tools and best practices.
- Maintain accurate records of all interactions and document all resolutions.
- Collaborate with other teams to develop and implement process improvements.
Requirements:
- Advanced degree in Computer Science or related field.
- Proven experience in IT support and technical operations.
- Proficiency in Microsoft 365 applications and services.
- Familiarity with NetDocuments is advantageous.
- Exceptional problem-solving and communication skills.
What We Offer:
- Salary up to £28,000 per annum.
- Generous holiday entitlement and flexible working hours.
- Opportunities for career growth and professional development.
- A collaborative and dynamic team environment.
This is a permanent, full-time position based in Newcastle upon Tyne.
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