Service Desk Analyst

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Public Sector Resourcing, managed by AMS Full time
About the Role:

We are seeking a highly motivated Service Desk Analyst to join our team at the Cabinet Office in Newcastle. This is a fantastic opportunity to work in a dynamic and fast-paced environment, supporting a wide range of IT systems and technologies.

Key Responsibilities:
  1. Deliver high-quality customer service through efficient incident resolution and proactive issue prevention.
  2. Develop and maintain relationships with key stakeholders, including senior management and users.
  3. Contribute to the development and implementation of process improvements and best practices within the Service Desk team.

Benefits: We offer a competitive hourly rate of £35-£45 per hour, depending on experience, plus excellent benefits package.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a pressurized environment and meet deadlines.
  • Proven experience working in a Service Desk environment.


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