Service Desk Analyst
3 days ago
We are seeking a highly motivated Service Desk Analyst to join our team at the Cabinet Office in Newcastle. This is a fantastic opportunity to work in a dynamic and fast-paced environment, supporting a wide range of IT systems and technologies.
Key Responsibilities:- Deliver high-quality customer service through efficient incident resolution and proactive issue prevention.
- Develop and maintain relationships with key stakeholders, including senior management and users.
- Contribute to the development and implementation of process improvements and best practices within the Service Desk team.
Benefits: We offer a competitive hourly rate of £35-£45 per hour, depending on experience, plus excellent benefits package.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a pressurized environment and meet deadlines.
- Proven experience working in a Service Desk environment.
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Help Desk Technician
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