IT Service Delivery Supervisor

4 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time
Job Description
We are seeking an IT Service Delivery Supervisor to manage and coordinate urgent and complicated support issues. As the successful candidate, you will act as the escalation point for all requests, incidents, and problems, taking overall responsibility for incident management and request fulfilment on the Service Desk.

You will have strong analytical skills and conflict management skills, with solid technical background and the ability to give instructions to a non-technical audience. You will also be customer-service oriented with a strong problem-solving attitude, able to think for yourself and challenge peers and customers when required to ensure the correct business outcomes.

The estimated salary for this position is £50,000 - £65,000 per annum, depending on experience.

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