Service Delivery Director

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Wales Medicines Strategy Group Full time

Key Role in Service Delivery

To create real improvements in quality and productivity within our Pensions, we are seeking a talented individual to play a key role in managing operational teams and introducing change.

What We Offer:

• 27 days leave (increasing with length of service) plus 8 bank holidays

• Flexible working (we are happy to discuss options such as compressed hours)

• Flexi time

• Hybrid working model (we are currently working largely remotely)

• Active wellbeing and inclusion networks

• NHS Car lease scheme

• Access to a wide range of benefits and high street discounts

Main Duties of the Job

Working as part of a diverse team, our Service Delivery Managers will be responsible for ensuring we meet all operational and service objectives, and that they are delivered on time and within budget.

Working with colleagues at all levels across Retirement Services and wider Workforce Services to ensure that all operational and service objectives are delivered on time and meet the customers' expectations. Accountable for making sure KPIs are achieved, and high-quality services delivered to customers.

Provide clear leadership to direct reports, being able to act as a change catalyst by demonstrating flexibility and agility, influencing others to think and work collaboratively, ensuring any change is introduced at pace in a positive manner, playing a key role in creating sustainable improvements in cost, performance efficiency and service delivery.

Detailed Job Description and Main Responsibilities

The work of the teams is complex, sensitive and fast-paced and Service Delivery Managers will be responsible for delivering a high-profile, evolving service that continuously adapts to fit our strategic and operational goals.

In this role, you are accountable for:

  1. Managing the performance of Team Managers to deliver a variety of Pensions Administration tasks and services.
  2. Overseeing Team Managers' personal development and procedural training, providing coaching and guidance on management issues while ensuring line managers remain empowered.
  3. Creating and managing the delivery of operational objectives through effective performance management of individuals at all levels.
  4. Creating an environment where all individuals contribute to results by seeing continuous improvement as part of their role.
  5. Day-to-day responsibility for achieving all KPIs and statutory targets, resolving issues to remove delays within our control.
  6. Working closely with the Forecasting / Planning and MI team to ensure a good understanding of delivering short and long-term plans.
  7. Ensuring the teams operate fully within the NHS Pensions Quality framework.
  8. Demonstrating and promoting collaborative working within a matrix management framework.
  9. Working with various key stakeholders to manage expectations for delivery of change programmes.
  10. Being a catalyst for change and innovation, planning and implementing successful transition programmes.
  11. Taking an active role in project and programme boards to ensure achievement of key project milestones.
  12. Contributing to transformational change programmes, improving customer experience and taxpayer value.
  13. Taking ownership for resolving difficult and contentious issues with customers and stakeholders.
  14. Demonstrating and promoting best practice in public service ethical standards.
  15. Supporting delegated budget management as required.


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Version 1 Full time

    About the RoleWe are seeking a highly skilled Cloud Delivery Director to lead our delivery teams in the UK Public Sector.


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Busy Bees Full time

    Busy Bees, a leading provider of high-quality childcare services, is seeking an experienced Regional Service Director to lead our Newcastle team.About the Role:This is an exciting opportunity for a motivated and results-driven professional to join our team as a Regional Service Director. Reporting directly to the Operations Director, you will be responsible...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Transformation Unit Full time

    We are seeking a highly skilled Service Delivery Manager to join our team at The Newcastle upon Tyne Hospitals NHS Foundation Trust. As a key member of our Transformation Unit, you will be responsible for ensuring the efficient and effective delivery of our services, working closely with other departments to achieve this goal.Key Responsibilities:Provide...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom JJ Food Service Full time

    At JJ Foodservice, we understand the importance of work-life balance. That's why our drivers have regular local delivery areas with no overtime, evenings, or weekends.This role will be the face of our business, interacting with customers daily to provide exceptional service. As a HGV Class 2 driver, you will deliver high-quality products to our valued...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Software Delivery (Non-Technical) Full time

    Job Title: Software Delivery SpecialistWe are a leading software delivery company, delivering custom software solutions to some of the world's biggest brands. Our team of experienced and agile developers work together to develop and deliver innovative software products.We are seeking an experienced NET backend developer to join our growing team in the...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Ltd Full time

    Job SummaryAn experienced Service Director is required to lead the Service and Maintenance division at a leading facilities company in Newcastle. The successful candidate will be responsible for ensuring clients receive exceptional service, managing teams of engineers, and working closely with the Helpdesk and Business Support teams.Main...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Full time

    Commercial OpportunitiesA leading provider of HVAC services seeks an experienced Commercial HVAC Services Director to oversee the Service and Maintenance division. The role requires a proven track record in the commercial building services industry, with expertise in managing teams of engineers and coordinating business operations.The successful candidate...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Rentokil Pest Control South Africa Full time

    Imagine being part of a team that protects people, enhances lives, and preserves the planet every day! As a Customer Service Director at Rentokil Initial, you'll be leading our customer-facing team, ensuring outstanding service delivery and exceeding customer expectations.This role requires a seasoned professional with 3+ years of experience in customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Onyx-Conseil Full time

    Job Description:We are seeking a highly skilled Digital IT Service Director to lead our Data Platforms Team in delivering exceptional live support across all our products and services.This is an exciting opportunity to define and drive the ITSM strategy for data platforms in DWP, overseeing the well-being of all our live services including performance,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Azets Group Full time

    About the RoleAzets Group is a top ten accountancy firm in the UK, offering a wide range of audit and financial services to businesses across the country. We are currently seeking a Senior Financial Services Director to join our team in this key leadership role.The successful candidate will have a strong background in financial services, with a proven track...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Full time

    Job DescriptionWe are seeking an experienced Service Director to lead our Service and Maintenance division in Newcastle.The successful candidate will be responsible for managing financial budgets, P&L, and technical issues.Main Responsibilities:Managing agreed KPIs and SLAsDelivering HVAC projectsSales and delivery of worksRecruitment of new staffTechnical...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Atom Technology Solutions Limited Full time

    Key ResponsibilitiesDevelop exceptional communication skills to effectively interact with customers and internal teams.Understand the importance of active listening principles to provide excellent customer service.Ability to control conversations, retaining focus on the customer's needs at all times.


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aramark Full time

    Aramark UK is looking for a Food Service Director to join our team in Newcastle. This is a permanent opportunity that offers a competitive salary up to £40,000 per annum.About the CompanyWe provide world-class contract catering services to our clients across the UK. We have a strong commitment to creating a diverse and inclusive workplace where everyone is...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Slug & Lettuce Full time

    About the CompanySlug & Lettuce is a leading operator of pubs, bars, and late-night venues across the UK.About the RoleWe are looking for a highly experienced Hospitality Services Director to join our team. As a key member of our management team, you will be responsible for driving sales growth and improving customer satisfaction.Key ResponsibilitiesYour key...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

    **About the Role**The post holder will provide high-level administrative support to the Director(s) of the North East Ambulance Service NHS Foundation Trust. This includes coordinating meetings, events, and presentations.Key Responsibilities:Preparing and coordinating meetings, events, and presentations.Developing and maintaining accurate records and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Version 1 Group Full time

    At Version 1 Group, we are seeking a highly skilled Service Delivery Leader to join our team. This role is responsible for delivering exceptional service to our clients and driving business growth.About the RoleThe ideal candidate will have a strong background in service delivery management and a proven track record of success in leading teams. They will be...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SPX Cooling Tech, LLC Full time

    Are you a motivated and results-driven individual looking for a new challenge? Do you have experience managing a field service team and a passion for delivering exceptional customer service? If so, we'd love to hear from you!About the Role:We're seeking a Service Delivery Supervisor to join our team at SPX Cooling Technologies. This is a full-time position...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time

    Newcastle University: A World-Leading InstitutionWe are seeking a highly skilled Academic Operations Director to join our team at Newcastle University. As a member of our Faculty Services Leadership Team, you will play a key role in shaping the strategic objectives of our School and contributing to the delivery of operational processes.As Academic Operations...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DPD Group Full time

    We are seeking a talented and dedicated individual to join our team as a Delivery Service Ambassador.About the JobAs a Delivery Service Ambassador, you will be responsible for ensuring that all vehicles are checked regularly for condition and roadworthiness, reporting any defects or issues to the depot team.You will also be required to maintain accurate...

  • HVAC Service Director

    3 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Ltd Full time

    About CBW Staffing Solutions Ltd:We are seeking an experienced Service Director to lead our commercial HVAC services team.The successful candidate will have a strong background in the facilities industry and experience in managing commercial building services.Salary and Benefits:£75,000 per annum + Car AllowanceAs a key member of our team, you will be...