IT Help Desk Professional

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full time
Job Description

MTrec Ltd Commercial is a leading Technology company seeking a talented Technical Support Advisor to join our team.

About the Role:

This is a fantastic opportunity to provide exceptional customer service, take ownership of customer queries, and deliver solutions that exceed expectations.

Key Tasks:

  • Providing expert support to customers via phone, email, and chat
  • Investigating and resolving customer complaints in a timely manner
  • Developing and implementing process improvements to enhance customer experience
  • Maintaining accurate records of customer interactions
  • Participating in ongoing training and development programs

Benefits Package:

  • A generous salary and benefits package
  • A comprehensive training program
  • Ongoing support and guidance from experienced colleagues
  • The opportunity to work with a successful and innovative organisation
  • A hybrid working schedule

Estimated Salary: £41,000 per annum



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