Technical Service Desk Analyst

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ENGINEERINGUK Full time

We are currently seeking a highly skilled Service Desk Analyst to join our team. This is a fantastic opportunity for someone looking to develop their career in IT support.

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About the Role:

  • Provide first and second-line support for IT-related issues.
  • Interact with a diverse user base.

Responsibilities:

  • Provide exceptional customer service.
  • Resolve technical issues efficiently.
  • Build, manage, and maintain hardware devices.
  • Support users in person and via phone or IT portal tickets.
  • Track incidents and service requests.

Benefits:

  • A competitive salary of £35-40 per hour.
  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.

Requirements:

  • Experience working in a Service Desk environment.
  • Ability to explain technical issues to both technical and non-technical audiences.
  • ITIL accreditation or experience working in an ITIL environment.

Work Environment:

The Cabinet Office supports the Prime Minister and ensures the effective running of government. We take the lead in critical policy areas and work closely with HM Treasury.



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