Technical Service Desk Analyst
3 days ago
We are currently seeking a highly skilled Service Desk Analyst to join our team. This is a fantastic opportunity for someone looking to develop their career in IT support.
">About the Role:
- Provide first and second-line support for IT-related issues.
- Interact with a diverse user base.
Responsibilities:
- Provide exceptional customer service.
- Resolve technical issues efficiently.
- Build, manage, and maintain hardware devices.
- Support users in person and via phone or IT portal tickets.
- Track incidents and service requests.
Benefits:
- A competitive salary of £35-40 per hour.
- A collaborative and dynamic work environment.
- Opportunities for professional growth and development.
Requirements:
- Experience working in a Service Desk environment.
- Ability to explain technical issues to both technical and non-technical audiences.
- ITIL accreditation or experience working in an ITIL environment.
Work Environment:
The Cabinet Office supports the Prime Minister and ensures the effective running of government. We take the lead in critical policy areas and work closely with HM Treasury.
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