Windows and Office Technical Expert

15 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time
About the Role

We are seeking a Windows and Office Technical Expert to join our team as a Help Desk Analyst.

The successful candidate will provide technical support to users, explaining complex issues in a clear and concise manner.

Key Responsibilities:

  • First and second-line IT support, utilizing new/emerging technologies.
  • Hardware device maintenance, including laptops, smartphones, phones, and IT portals.
  • Ticket management, incident tracking, and service request resolution.
  • User assistance at Tech Hubs, creating and managing corporate accounts.
  • Service request processing, collaborating with the Technology pillar and wider IT Team.

Estimated Salary: £50,000 per annum.



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