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Technical Solutions Expert

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time
Overview

Sage is a global technology company that supports millions of small and medium-sized businesses with innovative solutions. As a Technical Solutions Expert, you will be part of a talented team that helps customers leverage the power of technology to work smarter and faster.

We are seeking an exceptional individual who shares our passion for innovation and customer success. If you have a strong technical background and excellent communication skills, we encourage you to apply for this exciting opportunity.

Salary

The estimated annual salary for this position is £60,000 - £80,000, depending on experience and qualifications.

Job Description

As a Technical Solutions Expert, your primary responsibility will be to support customers at all stages of their journey with Sage Intacct. This includes providing advanced technical insights, troubleshooting complex issues, and collaborating with the team to ensure seamless integration of sophisticated technical solutions.

You will work closely with clients to understand their business needs and provide tailored technical solutions to meet or exceed their expectations. Your expertise in Sage Intacct's implementation, configuration, and technical intricacies will be essential in driving customer satisfaction and loyalty.

Key Responsibilities

- Develop in-depth knowledge of Sage Intacct's implementation, configuration, and technical complexities

- Serve as a go-to expert for complex technical challenges related to Sage Intacct

- Stay current on emerging technologies to advise clients on new tools and techniques

- Collaborate with the team to ensure seamless integration of sophisticated technical solutions

- Rapidly identify and resolve advanced technical issues in the implementation and configuration of Sage Intacct

- Monitor project progress and ensure objectives are met

- Provide advanced technical insights and contribute high-level technical support to the wider SC team and customers

- Lead technical workshops with clients to define project objectives

- Develop the right technical solution to meet or exceed client expectations

Required Skills and Qualifications

- Strong technical background in cloud computing and software development

- Excellent communication and problem-solving skills

- Ability to communicate technical concepts to both technical and non-technical stakeholders

- Basic understanding of Application Programming Interface (API) concepts

- Familiarity with Inventory Control, Fixed Assets, and Platform Services within Sage Intacct

Benefits

- Comprehensive health, dental, and vision coverage

- Work away scheme for up to 10 weeks a year

- On-going training and professional development

- Paid 5 days yearly to volunteer through our Sage Foundation

- Flexible work patterns and hybrid working