IT Service Desk Expert

19 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV Library Full time
Tech Support Professional

CV Library is a forward-thinking Technology company based in Newcastle, seeking an ambitious Tech Support Professional to join our team.

This is a permanent position that offers the opportunity to develop your technical skills, work with cutting-edge technology, and deliver exceptional customer service.

  • Main Job Responsibilities:
  • • Provide timely and effective technical support, resolving issues efficiently and professionally.
  • • Collaborate with the team to share knowledge, ideas, and best practices, driving continuous improvement and growth.
  • • Adapt communication style to suit individual customers, ensuring a positive and engaging experience.
  • • Identify areas for process improvement and implement changes to enhance service delivery.

About You:

  • • £26,000 - £36,000 per annum, dependent on experience.
  • • Opportunities for career progression and professional growth.
  • • Collaborative and dynamic work environment, with regular feedback and coaching.

Our Offer:

  • • Competitive salary and benefits package.
  • • Comprehensive training and development program.
  • • Flexible working arrangements, including hybrid working options.

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