IT Service Management Lead
20 hours ago
We are Forfusion Ltd, a leading provider of IT Managed Services as Cisco Experts. We are seeking an experienced professional to join our Managed Services team as the Service Desk Manager, reporting to the Head of Service Operations.
The estimated salary for this role is £60,000 - £75,000 per year, depending on experience.
As the Service Desk Manager, you will be responsible for supervising and motivating the Service Desk team members on a daily basis, managing the support to customers (internal and external) and ensuring that service levels are achieved. This includes having defined authority and responsibility for the management of the Service Desk team, acting as the single point of contact for all team issues and queries.
This role requires a high degree of due diligence and attention to detail, as well as strong analytical skills and conflict management skills. You should have a solid technical background with the ability to give instructions to a non-technical audience. Customer-service oriented with a strong problem-solving attitude is essential.
Key responsibilities include:
- Improving the customer experience by actively responding to queries and handling complaints.
- Building effective relationships when dealing with colleagues, internal and external stakeholders.
- Managing and coordinating urgent and complicated support issues.
Requirements include:
- A minimum of 7 years relevant experience in a support desk engineering or similar technical role, with one to three years of managerial experience and has professional experience and/or certifications.
- Exceptional Customer Service capability.
- Demonstrate previous working which involved the leadership of Support Desk teams and the mentoring of peers.
Fusion Ltd offers a range of benefits, including flexible working arrangements, training and development opportunities, and a competitive salary package. If you are looking for a new challenge and want to progress with clear milestones within your control, then we encourage you to apply for this exciting opportunity.
-
Financial Services Manager
21 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Service Care Recruit Full timeAbout UsService Care Recruit is a leading recruitment agency, specialising in permanent and temporary staffing solutions. We're committed to delivering exceptional service and value to our clients and candidates alike.Role OverviewWe're seeking an experienced Financial Business Partner to join our team, supporting the Senior Business Partner in delivering...
-
Ambulance Service Resource Management Lead
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full timeAbout the Role:We are seeking a highly motivated and experienced individual to join our team as a Global Rostering System (GRS) System Lead Officer at the North East Ambulance Service NHS Foundation Trust.This is an exciting opportunity to work in a fast-paced environment where you will be responsible for configuring and enhancing the GRS system to improve...
-
Commercial Growth Leader
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeJob Description">We are seeking a seasoned commercial leader to drive business growth and revenue. The ideal candidate will have a strong track record of commercial leadership experience, with a focus on driving business growth and revenue.The role is responsible for developing and executing strategies across sales, marketing, customer management and...
-
Strategic Sales Director
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeKey Responsibilities">The successful candidate will have 8+ years of commercial leadership experience in a similar industry, with a strong understanding of commercial strategies and tactics. They will also have excellent leadership and communication skills, as well as the ability to analyze complex data and make informed business decisions.Responsibilities...
-
Evolving Commercial Expert
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout the Role">We are looking for an experienced commercial leader to provide strategic direction to our evolving commercial team. The ideal candidate will have a strong track record of driving business growth and revenue, with excellent leadership and communication skills.Responsibilities include:Developing and executing commercial strategies across...
-
IT Service Management Lead
21 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full timeBecome a Key Player in Digital TransformationDWP Digital is seeking a talented IT Service Management Lead to join our team. As a key player, you will drive analysis and resolution of complex issues, ensuring seamless service delivery to millions of users.Your primary responsibility will be to oversee stakeholder relationships, ensuring products and services...
-
Technical Data Solutions Lead
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Experis IT Full timeWe are looking for a highly skilled Data Technical Architect to lead our technical data solutions team at Experis IT. This role offers a competitive salary of $140,000 - $170,000 per year.About the JobIn this role, you will be responsible for designing and implementing complex data architectures using AWS and Databricks. You will work closely with our...
-
Lead Finance Service Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arup Full timeKey ResponsibilitiesAs a Service Management Lead, you will be responsible for:Leveraging your expertise to drive continuous improvement initiatives that enhance service quality and customer satisfaction.Collaborating with internal stakeholders to develop and implement service level agreements (SLAs) and key performance indicators (KPIs).Identifying areas for...
-
PV Engineer Lead
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Accelerated People Management Full timeAccelerated People Management is a forward-thinking organization seeking a dedicated PV Engineer Lead to drive our Solar PV & Air Source Heat Pumps initiatives. This exciting opportunity comes with an estimated annual salary of £40,000 - £43,000 and opportunities for leadership development as you manage your own team in the future. You will play a crucial...
-
Finance Service Management Lead
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arup Full timeAbout ArupArup's purpose, shared values and collaborative approach has guided us for over 75 years, shaping a better world.With expertise across the built environment, we provide strategic approaches, planning, design and engineering solutions to complex problems.We empower our people to push boundaries, develop new skills and work on inspiring projects.Our...
-
Food Service Development Manager
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom JJ Food Service Full timeJob OverviewWe are seeking an experienced Field Sales Representative to join our team at JJ Food Service. As a key member of our sales team, you will be responsible for expanding our presence in new markets and securing high-profile clients.
-
Logistics Service Lead
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom PDA Search & Selection Full timeThe Logistics Service Lead role is a key position within our client's organization, responsible for ensuring the delivery of high-quality maintenance services across multiple sites. This role requires a strong understanding of technical operations and the ability to lead cross-functional teams.Key Responsibilities:To manage the delivery of PPM and Reactive...
-
Customer Service Lead
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Lead to join our team at Forfusion Ltd. The Customer Service Lead will be responsible for ensuring that our customers receive exceptional service and support. This will involve supervising and motivating a team of support engineers to ensure that they are meeting and exceeding...
-
Senior PHP Developer Lead
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Spectrum IT Recruitment Full timeWe are seeking a highly experienced PHP engineer to join our development team. As a senior engineer, you will be responsible for leading by example, promoting good development practices, and ensuring high-quality coding standards. You will work closely with the team to deliver key projects on-time, managing the delicate balance of coding standards vs key...
-
Estates Corporate Services Management Lead
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Transformation Unit Full timeRole DescriptionThe Estates Corporate Services Team is responsible for managing the performance of PFI contracts in the region. We are seeking an experienced Engineering Manager to join our team and support in delivering high standards of healthcare.In this role, you will manage PFI partners for engineering, technical and compliance matters at the Royal...
-
Social Care Academic Lead
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom UK Management College Full timeJob Title: Social Care Academic LeadWe are looking for an accomplished academic leader to take on the role of Social Care Academic Lead at UK Management College's Newcastle Campus.The ideal candidate will possess a Master's degree in Health and Social Care or a related field, with a strong background in teaching and research.The estimated salary for this...
-
PHP Lead Engineer
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Spectrum IT Recruitment Full time £60,000About the JobWe're looking for a talented Senior PHP Software Engineer to join our team and take on the challenge of leading our development efforts. As a member of our team, you'll play a vital role in shaping our company's future and contributing to its success.Our company has experienced rapid growth, achieving profitability in Q4 last year and surpassing...
-
Power Grid Protection Lead
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Coalesce Management Consulting Full timeJob Description:We are looking for a talented Power Grid Protection Lead to join our team at Coalesce Management Consulting. In this role, you will be responsible for designing and implementing protection and control systems for National Grid projects up to 400kV.Your key responsibilities will include producing and controlling technical documents and...
-
Lead Software Architect
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Spectrum IT Recruitment Full timeWe are a rapidly growing e-commerce startup aiming to conquer the market with our sights set on taking a sizeable share from the biggest names. Our high growth mindset and strong cash reserves make now the perfect time to go bigger than ever before.As part of our expansion, we need talented senior PHP engineers to join our team. Your role will be hands-on...
-
Service Director Lead
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Ltd Full timeAbout the RoleWe are seeking an experienced Commercial HVAC Strategist to lead our team of HVAC professionals and drive commercial HVAC strategies forward.This is an excellent opportunity for a motivated individual with a strong background in commercial HVAC and a passion for leadership. The successful candidate will have a proven track record in the...