Lead Finance Service Manager

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arup Full time
Key Responsibilities

As a Service Management Lead, you will be responsible for:

  • Leveraging your expertise to drive continuous improvement initiatives that enhance service quality and customer satisfaction.
  • Collaborating with internal stakeholders to develop and implement service level agreements (SLAs) and key performance indicators (KPIs).
  • Identifying areas for improvement and developing strategic plans to address them.
  • Maintaining strong relationships with internal customers and stakeholders to ensure alignment on service expectations and goals.

A competitive salary of $120,000 per annum is offered for this role, reflecting your exceptional skills and experience. In addition, you will enjoy a comprehensive benefits package that includes private medical insurance, life assurance, accident insurance, and income protection cover.



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