Optics Support Specialist

15 hours ago


Leeds, Leeds, United Kingdom Edmund Optics Full time

About Edmund Optics

Edmund Optics is a leading global manufacturer and supplier of optics, imaging, and photonics technology. The company's state-of-the-art manufacturing capabilities combined with its extensive global distribution network has earned it the position as one of the largest suppliers of off-the-shelf optical components.

The Product Support Manager EMEA role at Edmund Optics offers an exciting opportunity to join a dynamic team responsible for sales, marketing, distribution, engineering, and application support for a wide product range throughout Europe, the Middle East, and Africa.

Job Description:

The Product Support Manager EMEA will be responsible for managing the Product Support Team with the aim to maximize customer satisfaction regarding products and applications. Key responsibilities include team structuring for operational effectiveness, day-to-day team management, and increasing regional customer satisfaction for technical and applications support activities.

Key Responsibilities:

  1. Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
  2. Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  3. Assist the Product Support Team with complex technical inquiries as needed, involving Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.
  4. Work towards continuous improvement of sales processes and customer journeys with Edmund Optics, developing, promoting, and executing a long-term strategy for continuous improvement.
  5. Define and track key performance indicators (KPIs) and report them to stakeholders.

Requirements:

  • Minimum of three (3) years experience in technical sales and/or product support.
  • Knowledgeable about sales and support processes.
  • Fluent in English; additional language skills preferred.
  • Willingness to travel occasionally for tradeshows and other business purposes.

Benefits:

  • Competitive salary: £50,000 - £70,000 per annum, depending on location and experience.
  • Company pension scheme.
  • Private medical & dental insurance.
  • Extensive training and development opportunities.
  • Subsidized gym membership.
  • Cycle to Work scheme.
  • Company events.

This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.



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