Product Support Manager EMEA
14 hours ago
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. The company's state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as one of the largest suppliers of off-the-shelf optical components.
The company supports numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D. Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
About the JobWe are looking for a Product Support Manager EMEA to join our team. As a key member of our sales and support team, you will be responsible for managing the Product Support Team (Sales & Applications Engineers) with the aim to maximize the level of service offered to customers regarding products and applications.
Job DescriptionMain Responsibilities:
- Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
- Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries as needed.
- Work towards continuous improvement of sales processes and customer journeys with Edmund Optics.
- Define and track key performance indicators (KPIs) and report them to stakeholders.
Essential Functions:
- Minimum of three (3) years experience in technical sales and/or product support.
- Knowledgeable about sales and support processes.
- Fluent in English; additional language skills preferred.
- Willingness to travel (occasional visits to tradeshows and other Edmund Optics sites).
We offer a range of employee benefits alongside the salary package, including:
- Company pension scheme.
- Private medical & dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference. Estimated annual salary: £60,000 - £80,000.
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