Product Manager EMEA Role

5 days ago


Leeds, Leeds, United Kingdom Edmund Optics Full time

Achieve Success with Edmund Optics

We are seeking an experienced Product Support Manager EMEA to lead our sales and support team in delivering exceptional customer experiences across Europe, the Middle East, and Africa.

About the Role:

The successful candidate will be responsible for managing the Product Support Team, driving revenue growth, and ensuring high customer satisfaction through effective team management and continuous process improvement.

Key Responsibilities:

  1. Lead the Product Support Team to achieve customer satisfaction, revenue growth, and high productivity.
  2. Develop and execute a long-term strategy for continuous improvement of sales processes and customer journeys.
  3. Collaborate with cross-functional teams to identify and address customer needs and preferences.
  4. Monitor and report key performance indicators (KPIs) to ensure team performance meets expectations.

Requirements:

  • Minimum of three (3) years experience in technical sales and/or product support.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Fluent in English; additional language skills preferred.

What We Offer:

  • Salary: £55,000 - £75,000 per annum, depending on location and experience.
  • Comprehensive benefits package, including private medical & dental insurance and a company pension scheme.
  • Opportunities for professional development and growth within the company.
  • Flexible working arrangements and work-life balance.


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