Product Support Manager EMEA Role

19 hours ago


Leeds, Leeds, United Kingdom Edmund Optics Full time
Role Overview

As a Product Support Manager EMEA, you will be responsible for leading the Product Support Team to provide exceptional service to our customers. Your primary objective will be to maximize customer satisfaction, revenue growth, and team productivity.

Responsibilities
  • Manage and develop the Product Support Team to achieve high levels of customer satisfaction and revenue growth.
  • Efficiently schedule Sales & Applications Engineers to ensure adequate phone, email, and chat coverage.
  • Provide technical support to customers as needed, collaborating with Solutions Engineers and Regional Sales Managers when necessary.
  • Develop and execute a long-term strategy to improve the sales process and customer journey.
  • Track key performance indicators (KPIs) and report them to stakeholders.
  • Interface with marketing to gather customer feedback and identify support needs.
Requirements
  • Minimum three years' experience in technical sales and/or product support.
  • Knowledgeable about sales and support processes.
  • Fluent in English; additional language skills preferred.
  • Willingness to travel occasionally.
Benefits
  • Company pension scheme.
  • Private medical & dental insurance.
  • Extensive training and development opportunities.
  • Subsidized gym membership.
  • Cycle to Work scheme.

The salary for this role is approximately £60,000 - £80,000 per annum, depending on location. The position can be based in York (UK), Mainz (Germany), or Lyon (France).



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