Residential Services Manager

9 hours ago


Leeds, Leeds, United Kingdom Id Product Full time

Id Product is seeking an experienced Residential Services Manager to lead the Out-of-Hours Team responsible for the effective running of the Helpline and Refuge services. As a key member of the team, you will provide high-quality telephone support and referral services to callers by managing an effective Helpline.

  • You will assess risk and give appropriate safety planning advice.
  • Maintain effective quality monitoring, reporting, and evaluation of statistical information and systems.
  • Proactively take a lead with emergencies or safeguarding, ensuring policies and procedures are followed effectively.

The estimated salary for this role is £21,731 pro rata, based on 24 hours per week.

Our client is a leading domestic abuse charity in Leeds, and we are looking for someone who has a clear understanding of Domestic Abuse, Violence, Sexual violence, Honour-based violence, stalking, forced marriage, impacts on victim-survivors, and legislation frameworks.

  1. Clean driving licence with access to a vehicle is required.


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