Software Engineer and Technical Support Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Toshiba EMEA Full time

About Toshiba EMEA

Toshiba Global Commerce Solutions, Inc. is a leading provider of retail store solutions, serving prominent brands worldwide. As part of our team, you'll play a pivotal role in driving customer success.

We foster innovation to empower retailers to adapt to evolving customer expectations. Our approach involves collaborating with clients to comprehend their business requirements and devising strategies that bring their vision to life while aligning with their objectives. Additionally, we assess their long-term needs and develop tailored processes, solutions, or programs to help them excel today and tomorrow.

The retail landscape is rapidly changing, and if you share our vision for seamless, participatory shopping experiences, let's work together to propel the new economy.Workplace: Remote / Hybrid Leeds office.

Scope: At TGCS, we offer diverse services to global retail clients through developing and delivering custom software solutions such as POS, self-checkout, and mobility applications. We seek an experienced L3 Technical Support Software Engineer who will be the final escalation point responsible for resolving field issues. In this capacity, you will collaborate closely with L2 and other team members to troubleshoot and resolve production incidents, create functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

Key Responsibilities:

  • To manage escalations confidently and effectively by recreating the problem and analyzing it to resolve the issue.
  • Proficient experience in software development.
  • A minimum of one year of Java-based development or support experience, with knowledge of enterprise/microservices architectures.
  • Experience developing or supporting modern web applications, including cloud/web-based content.
  • Familiarity with technologies such as Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber.
  • Willingness to engage with international customers, as L3 support engineers receive requests from customers worldwide to perform deeper problem determination analysis and bug fixing.
  • Possess effective communication skills at various technical levels, from application architects to end-users.
  • Proficiency in English language skills (written and verbal) to communicate, present, and report professionally.

Bonus Requirements:

  • Knowledge of Agile software development methodologies.
  • Familiarity with retail concepts and/or retail applications.
  • Experience in distributed application development.
  • Skills in languages such as JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, Azure/AKS, or CosmosDB.
  • Familiarity with operating systems like Linux and Windows.

Estimated Annual Salary: £60,000 - £80,000

EEO Statement: Toshiba EMEA is committed to diversity, equity, and inclusion. We value candidates regardless of age, disability, gender identity, gender expression, race, religion, sex, sexual orientation, or any protected characteristic. Applicants with disabilities are encouraged to notify us about any reasonable accommodations needed during the hiring process.



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