Technical Support Specialist

7 days ago


Leeds, Leeds, United Kingdom Tbwa ChiatDay Inc Full time
Job Description

We're seeking a skilled Technical Support Specialist to join our global support team. As a key member of our team, you will provide exceptional technical support to our customers via phone, email, or live chat.

Key Responsibilities:

  • Assist with client software installation, hardware modification, and problem resolution.
  • Deliver remote product training and create support content for the online help center.
  • Escalate problems and record support requests according to company procedures.

Requirements:

  • 1-2 years of technical support experience.
  • Associate degree in Computer Science, IT, sports science, or equivalent experience.
  • Fluent English and strong communication skills.
  • Experience with support ticketing platforms, such as Salesforce and Zendesk.

Salary: $60,000 - $80,000 per year.



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