Technical Support Specialist
7 days ago
We're seeking a skilled Technical Support Specialist to join our global support team. As a key member of our team, you will provide exceptional technical support to our customers via phone, email, or live chat.
Key Responsibilities:
- Assist with client software installation, hardware modification, and problem resolution.
- Deliver remote product training and create support content for the online help center.
- Escalate problems and record support requests according to company procedures.
Requirements:
- 1-2 years of technical support experience.
- Associate degree in Computer Science, IT, sports science, or equivalent experience.
- Fluent English and strong communication skills.
- Experience with support ticketing platforms, such as Salesforce and Zendesk.
Salary: $60,000 - $80,000 per year.
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