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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our IT team at Interface Recruitment UK. This is a fantastic opportunity for an experienced professional to work in a dynamic environment and utilize their technical expertise to deliver exceptional customer service.
The successful candidate will be responsible for providing technical support, maintaining high standards of customer service, and working collaboratively with the IT team to resolve user issues. They will also be required to maintain accurate records, log calls, and provide training and advice to users as needed.
Key Responsibilities:- To provide technical support via phone, email, or onsite visits.
- To maintain a high level of customer satisfaction through proactive issue resolution and effective communication.
- To log all calls and maintain accurate documentation.
- To train and advise users on the use of computer equipment.
- To collaborate with the IT team to resolve complex user issues.
The ideal candidate will possess excellent technical skills, including experience with Active Directory, Windows desktop administration, Windows Server administration, O365 administration, and general network administration. They should also have strong problem-solving skills, ability to work under pressure, and excellent customer service skills.
Requirements:- Active Directory user and computer administration experience.
- Windows desktop and server administration experience.
- O365 administration experience.
- Exceptional customer service skills.
- Proven experience working within IT service delivery.
- Excellent troubleshooting and problem-solving skills.
- General network administration experience, including TCP/IP and WAN/LAN/Wi-Fi.
The salary for this position is £40,000 - £55,000 per annum, depending on experience, making it an attractive opportunity for experienced professionals looking to advance their careers in the IT industry.
Benefits:- Holidays = 20 days + statutory bank holidays.
- Long service = annual leave increase by 1 day per year until max of 26 days, plus 2 additional days at 10 years service, certificate, and plaque.
- Parking = available at HQ, CCTV monitored, 6-8 EV bays.
- Food = hot and cold food hub, relaxed meetings (COVID-dependent).
- Pension = standard auto-enrolment contributions.
- Rewards = employee rewards system from Reward Gateway, offering discounts on shops, cinemas, gyms, restaurants, vouchers, etc.
- Peer-to-peer recognition vouchers.
- Bike-to-work scheme.
