Technical Support Specialist
14 hours ago
Job Title: Technical Support Specialist
">About the Role:
We are seeking a skilled Technical Support Specialist to provide technical support to internal end-users and external customers in Leeds. As an ITIL V4 certified professional, you will be working on-site and from home (50% work-from-home arrangement) to ensure seamless delivery of services.
Main Responsibilities:
- Provide technical support via phone, email, and ticketing system.
- Licensing and Cloud Provisioning support for internal staff and customers.
- Excellent customer service and logging incidents into the Service Desk ITSM tool.
- Develop proposals to improve IT systems and infrastructure.
- Adhere to change management processes.
Requirements:
- Broad technical knowledge of key vendor products (Microsoft, VMWare, VEEAM, Sophos, etc).
- Prioritise work with minimal supervision and meet deadlines.
- Strong attention to detail and excellent communication skills.
- At least 1 year's experience in a Service Desk environment.
Benefits:
- Certifications: ITIL V4 training provided.
- Flexible working hours: 50/50 on-site and from home.
- Holidays: 25 days per year.
- Mental health days: 1 extra hour per month allowed.
- Pension: Contributory pension scheme.
- Free parking and leisure facilities.
The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience. We offer a comprehensive benefits package and opportunities for career growth.
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