Technical Support Specialist

3 weeks ago


Leeds, Leeds, United Kingdom Shift F5 Ltd. Full time

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at Shift F5 Ltd.

The ideal candidate will have excellent communication skills, a passion for technology, and experience working with Office 365.

This role is based between Leeds and Bradford, offering a competitive salary of £27,000 per annum.

About the Role:

As a Technical Support Specialist, you will be responsible for providing top-notch customer service to our clients, resolving technical issues related to Office 365, and maintaining a positive attitude in a fast-paced environment.

Your primary goal will be to ensure that our customers receive prompt and effective support, enhancing their overall experience with our services.

Key Responsibilities:

  1. Provide exceptional customer service via phone, email, or chat
  2. Resolve technical issues efficiently and effectively
  3. Maintain accurate records of customer interactions
  4. Collaborate with internal teams to resolve complex issues

Requirements:

  • Excellent communication and problem-solving skills
  • Experience working with Office 365 or similar platforms
  • Ability to work in a team environment
  • High school diploma or equivalent required; degree preferred

What We Offer:

At Shift F5 Ltd, we provide a supportive and dynamic work environment, opportunities for growth and development, and a competitive salary package.



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