Technical Support Specialist
23 hours ago
We are seeking an experienced Technical Support Specialist to join our team at NewDay Ltd in Leeds. This permanent full-time role offers a competitive salary of £25,000 - £35,000 per annum.
The successful candidate will be responsible for providing first-level technical support to our customers via phone calls, email, and MS Teams. Key responsibilities include:
- Responding to customer inquiries in a timely and professional manner
- Identifying and resolving technical issues with software applications, hardware devices, and network connectivity
- Collaborating with internal teams to resolve complex technical issues
To be successful in this role, you will require:
- A strong understanding of IT systems and technologies, including AD, MS Operating Systems, and Microsoft Office
- Excellent communication and problem-solving skills
- Experience working in a Service Desk environment
NewDay Ltd offers a range of benefits to its employees, including:
- Flexible working hours and hybrid working arrangements
- Opportunities for career development and training
- A comprehensive benefits package, including free breakfast, fresh juices, lunch, and barista coffee
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