IT Technical Support Specialist
2 days ago
We are seeking a highly skilled IT Technical Support Specialist to join our team in Leeds. As a key member of our global IT support team, you will provide technical assistance and support to our users across the UK and Europe region.
About the Role:This is an exciting opportunity for a motivated and experienced IT professional to work in a dynamic environment, providing expert-level technical support and troubleshooting services to ensure seamless IT operations.
Key Responsibilities:- To provide day-to-day IT support and maintenance for our offices in the UK and Europe, including troubleshooting hardware and software issues, installing new equipment, and managing user accounts.
- To collaborate with our globally distributed IT team to deliver high-quality IT services, respond to incidents, and resolve technical issues in a timely manner.
- To support and monitor our existing infrastructure, perform preventative maintenance, and implement upgrades to meet business objectives.
- To plan, manage, and execute various projects and upgrades to improve IT service delivery.
- A minimum of three years' experience in IT support, with a strong background in Server administration (Windows Server 2008/12, Remote Desktop Services, and Active Directory) and LAN/WAN/VPN troubleshooting.
- Excellent knowledge of core IT applications, including email, anti-virus, systems management, user provision, and patch management.
- Proven track record of working in a support environment, supporting multiple users across multiple locations, and administering Microsoft Exchange & Outlook 2010/2013.
- Ability to develop images/software through Altiris and basic understanding of managing hardware and software assets, with full training provided.
- Analytically minded, able to break down complex information, and communicate effectively with users at all levels.
- Strong customer focus, excellent organisational skills, and ability to report on progress and timescales.
- A competitive salary of £27,000 per annum, plus benefits.
- The opportunity to work in a dynamic and fast-paced environment, with a focus on continuous improvement and customer satisfaction.
- Ongoing training and development opportunities to enhance your skills and career progression.
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