Product Support Manager EMEA Lead
5 days ago
About Edmund Optics: Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. With state-of-the-art manufacturing capabilities and a global distribution network, the company has earned its position as one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions.
About the Role: We are seeking a highly competent and skilled Product Support Manager EMEA to manage our Product Support Team with the aim to maximize customer satisfaction regarding products and applications. The ideal candidate will have a minimum of three years of experience in technical sales and/or product support and be knowledgeable about sales and support processes. Fluency in English is required, with additional language skills preferred. A willingness to travel occasionally is also necessary.
Responsibilities:
- Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
- Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries and work towards continuous improvement of the sales process and customer journey.
- Define and track key performance indicators (KPIs) and report them to stakeholders.
- Interface with marketing to provide customer feedback and identify customer support needs.
Requirements:
- A minimum of three years' experience in technical sales and/or product support.
- Knowledgeable about sales and support processes.
- Fluent in English; additional language skills preferred.
- Willingness to travel occasionally.
What We Offer: Edmund Optics provides a competitive salary package including a company pension scheme, private medical & dental insurance, extensive training and development opportunities, subsidized gym membership, Cycle to Work scheme, and company events. This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference. Estimated annual salary: £55,000-£65,000.
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Product Support Manager EMEA
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Leeds, Leeds, United Kingdom Edmund Optics Full timeAbout Edmund OpticsEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. The company's state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as one of the largest suppliers of off-the-shelf optical components.The company supports numerous markets...
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