Product Support Team Lead

5 days ago


Leeds, Leeds, United Kingdom Edmund Optics Full time

Edmund Optics, a leading manufacturer and supplier of optics, imaging, and photonics technology, seeks an experienced Product Support Team Lead for its EMEA region. This role is responsible for managing the Product Support Team, ensuring high customer satisfaction levels through efficient technical support and applications guidance.

About the Role

This position involves:

  • Managing a team of Sales & Applications Engineers to provide top-notch customer service.
  • Scheduling engineers for adequate phone, email, and chat coverage.
  • Collaborating with colleagues on complex technical inquiries.
  • Developing and implementing strategies for sales process improvement.
  • Tracking key performance indicators (KPIs) and reporting to stakeholders.

To be successful in this role, you should have:

  • At least three years of experience in technical sales and/or product support.
  • Knowledge of sales and support processes.
  • Fluency in English; additional language skills are a plus.
  • Willingness to travel occasionally for business purposes.
What We Offer

We provide a competitive salary package including:

  • A company pension scheme.


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