Technical Support Team Lead Position
18 hours ago
We are seeking an experienced Product Support Manager EMEA to lead our Product Support Team. In this role, you will be responsible for managing the team's day-to-day operations, ensuring excellent customer service, and driving revenue growth.
Key Responsibilities- Lead the Product Support Team to deliver exceptional customer service and drive revenue growth.
- Schedule Sales & Applications Engineers to ensure adequate phone, email, and chat coverage.
- Collaborate with cross-functional teams to develop and implement strategies to improve the sales process and customer journey.
- Track KPIs and report to stakeholders.
- Three+ years' experience in technical sales and/or product support.
- Strong knowledge of sales and support processes.
- Excellent communication and leadership skills.
- Ability to work collaboratively across functions.
The salary for this role is approximately £65,000 - £85,000 per annum, depending on location. Edmund Optics offers a comprehensive benefits package, including private medical & dental insurance, company pension scheme, and extensive training and development opportunities.
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Technical Support Team Lead
18 hours ago
Leeds, Leeds, United Kingdom Edmund Optics Full timeOverview:Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. With a strong global presence and extensive product range, the company offers cutting-edge solutions for various applications.About the Role:We are seeking an experienced Product Support Manager to lead our Product Support Team in Europe, Middle East,...
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IT Technical Support Lead
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Applications Support Team Lead Position
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Technical Support Specialist
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Technical Support Specialist
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Product Support Team Lead
18 hours ago
Leeds, Leeds, United Kingdom Edmund Optics Full timeEdmund Optics, a leading manufacturer and supplier of optics, imaging, and photonics technology, seeks an experienced Product Support Team Lead for its EMEA region. This role is responsible for managing the Product Support Team, ensuring high customer satisfaction levels through efficient technical support and applications guidance.About the RoleThis...
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Technical Support Specialist
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Technical Team Manager Role
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Technical Architect Position
1 hour ago
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