EMEA Product Support Manager
5 days ago
Edmund Optics, a global leader in optics, imaging, and photonics technology, is seeking an EMEA Product Support Manager to drive customer satisfaction and growth in the region. As a key member of our team, you will oversee the Product Support Team, fostering a culture of excellence in technical support and applications expertise.
About the PositionYour responsibilities will include:
- Leading the Product Support Team to achieve exceptional customer satisfaction.
- Strategizing and implementing effective sales process improvements.
- Coordinating with colleagues on complex technical queries.
- Developing and tracking key performance indicators (KPIs).
To succeed in this role, you should possess:
- At least three years of experience in technical sales and/or product support.
- Strong knowledge of sales and support processes.
- Excellent communication skills in English; additional languages are advantageous.
- Flexibility to travel occasionally for business meetings.
We offer a comprehensive benefits package, including:
- A competitive salary range £50,000 - £65,000 per annum.
- A company pension scheme.
- Private medical & dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
- Company events.
This role is based in one of our European offices: York (UK), Mainz (Germany), or Lyon (France). Depending on your location preference.
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