Technical Support Manager EMEA
5 days ago
Edmund Optics, a leading global provider of optics and photonics solutions, seeks a highly skilled Product Support Manager to lead the European team.
About the RoleThis office-based position is located in one of our European offices (York, Mainz, or Lyon) and offers an exciting opportunity to join our growing team. As a Product Support Manager, you will be responsible for managing the Product Support Team, with the aim of maximizing customer satisfaction and revenue growth.
Responsibilities- Manage and develop the Product Support Team to achieve high productivity, individual accountability, and customer satisfaction.
- Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries and involve Solutions Engineers for technical issues.
- Work towards continuous improvement of sales processes and customer journeys with Edmund Optics.
- Define and track key performance indicators (KPIs) and report them to stakeholders.
- Minimum of three years experience in technical sales and/or product support.
- Knowledgeable about sales and support processes.
- Fluent in English, additional language skills preferred.
- Travel willingness for occasional visits.
- $60,000 - $80,000 per year salary package including benefits.
- Company pension scheme.
- Private medical and dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
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