Optics Product Support Specialist

5 days ago


Leeds, Leeds, United Kingdom Edmund Optics Full time
Role Summary: Edmund Optics is seeking an experienced Optics Product Support Specialist to join our team in Europe. This role involves providing exceptional technical support and guidance to customers across the region, ensuring they receive the highest level of service and support for our optics products. If you have a passion for delivering outstanding customer experiences and a solid understanding of technical sales and product support processes, we encourage you to apply.

About the Role: As an Optics Product Support Specialist, your key responsibilities will include:
  • Providing expert technical support and guidance to customers via phone, email, and chat.
  • Collaborating with Sales & Applications Engineers to resolve complex technical inquiries.
  • Working closely with the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
  • Developing and maintaining knowledge of our optics products and technologies.

Requirements: To succeed in this role, you will need:
  • A minimum of three years' experience in technical sales and/or product support.
  • Knowledgeable about sales and support processes.
  • Fluent in English; additional language skills preferred.
  • Strong problem-solving and analytical skills.

What We Offer: Edmund Optics provides a competitive salary package including a company pension scheme, private medical & dental insurance, extensive training and development opportunities, subsidized gym membership, Cycle to Work scheme, and company events. This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference. Estimated annual salary: £45,000-£60,000.

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