Technical Sales and Support Leader

17 hours ago


Leeds, Leeds, United Kingdom Edmund Optics Full time

Join Our Dynamic Team at Edmund Optics

We are a leading global manufacturer and supplier of optics, imaging, and photonics technology, offering an exciting opportunity to join our dynamic team as a Product Support Manager EMEA.

About the Role:

The successful candidate will be responsible for leading the Product Support Team, driving revenue growth, and ensuring high customer satisfaction through effective team management and continuous process improvement.

Key Responsibilities:

  1. Lead the Product Support Team to achieve customer satisfaction, revenue growth, and high productivity.
  2. Develop and execute a long-term strategy for continuous improvement of sales processes and customer journeys.
  3. Collaborate with cross-functional teams to identify and address customer needs and preferences.
  4. Monitor and report key performance indicators (KPIs) to ensure team performance meets expectations.

Requirements:

  • Minimum of three (3) years experience in technical sales and/or product support.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Fluent in English; additional language skills preferred.

Why Join Us?

  • Competitive salary: £60,000 - £80,000 per annum, depending on location and experience.
  • Comprehensive benefits package, including private medical & dental insurance and a company pension scheme.
  • Opportunities for professional development and growth within the company.
  • Flexible working arrangements and work-life balance.


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