Technical Sales and Support Leader
17 hours ago
Join Our Dynamic Team at Edmund Optics
We are a leading global manufacturer and supplier of optics, imaging, and photonics technology, offering an exciting opportunity to join our dynamic team as a Product Support Manager EMEA.
About the Role:
The successful candidate will be responsible for leading the Product Support Team, driving revenue growth, and ensuring high customer satisfaction through effective team management and continuous process improvement.
Key Responsibilities:
- Lead the Product Support Team to achieve customer satisfaction, revenue growth, and high productivity.
- Develop and execute a long-term strategy for continuous improvement of sales processes and customer journeys.
- Collaborate with cross-functional teams to identify and address customer needs and preferences.
- Monitor and report key performance indicators (KPIs) to ensure team performance meets expectations.
Requirements:
- Minimum of three (3) years experience in technical sales and/or product support.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Fluent in English; additional language skills preferred.
Why Join Us?
- Competitive salary: £60,000 - £80,000 per annum, depending on location and experience.
- Comprehensive benefits package, including private medical & dental insurance and a company pension scheme.
- Opportunities for professional development and growth within the company.
- Flexible working arrangements and work-life balance.
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