Technical Sales and Support Expert

14 hours ago


Leeds, Leeds, United Kingdom Edmund Optics Full time
About Us

We are Edmund Optics, a leading manufacturer and supplier of optics, imaging, and photonics technology. Our mission is to deliver exceptional products and services to our customers worldwide.

We are committed to innovation and excellence, and we strive to create an inclusive and supportive work environment where everyone can thrive.

We are currently seeking a highly skilled Technical Sales and Support Expert to join our team. This role will involve managing a team of Sales & Applications Engineers to deliver exceptional customer service and support. If you have a proven track record in technical sales and product support, we want to hear from you

Job Summary

Main Responsibilities:

  • Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
  • Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Assist the Product Support Team with complex technical inquiries as needed.
Requirements

Essential Functions:

  1. Minimum of three (3) years experience in technical sales and/or product support.
  2. Knowledgeable about sales and support processes.
  3. Fluent in English; additional language skills preferred.
  4. Willingness to travel (occasional visits to tradeshows and other Edmund Optics sites).
What We Offer

We offer a competitive salary and a range of benefits, including:

  • Company pension scheme.
  • Private medical & dental insurance.
  • Extensive training and development opportunities.
  • Subsidized gym membership.

This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference. Estimated annual salary: $65,000 - $85,000.



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