Optical Components Team Lead

1 week ago


Leeds, Leeds, United Kingdom Edmund Optics Full time
About Edmund Optics

Edmund Optics is a leading provider of optics, imaging, and photonics solutions. With a strong presence in Europe, Middle East, and Africa, we are committed to delivering exceptional products and services to our customers.

Our team is passionate about helping customers succeed by providing expert support and guidance. We believe that our people are our greatest asset, and we strive to create an inclusive and supportive work environment where everyone can thrive.

We are currently seeking a highly skilled Product Support Manager EMEA to join our team. This role will involve managing a team of Sales & Applications Engineers to deliver exceptional customer service and support. If you have a proven track record in technical sales and product support, we want to hear from you

Key Responsibilities

Main Objectives:

  • To manage and develop the Product Support Team to achieve customer satisfaction and revenue growth.
  • To schedule Sales & Applications Engineers to ensure adequate phone, email, and chat coverage.
  • To assist the Product Support Team with complex technical inquiries as needed.
Requirements

Essential Skills:

  1. Minimum of three (3) years experience in technical sales and/or product support.
  2. Strong knowledge of sales and support processes.
  3. Excellent communication and interpersonal skills.
  4. Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer

We offer a competitive salary and a range of benefits, including:

  • Company pension scheme.
  • Private medical & dental insurance.
  • Extensive training and development opportunities.
  • Subsidized gym membership.

This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference. Estimated annual salary: €50,000 - €70,000.



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