Technical Service Team Lead

5 days ago


Leeds, Leeds, United Kingdom Edmund Optics Full time
About the Role

As a Product Support Manager at Edmund Optics, you will play a critical role in delivering exceptional customer service and driving revenue growth through effective product support strategies. Your primary responsibility will be to manage and develop the product support team, ensuring they are equipped to provide expert technical support to our customers.

You will work closely with our marketing team to gather customer feedback and identify areas for improvement. Additionally, you will develop and execute a long-term strategy for continuous improvement of our sales process and customer journey.

A successful candidate will possess excellent leadership and communication skills, with the ability to motivate and empower the product support team. You should have a strong understanding of sales and support processes, as well as knowledge of optical components and photonics technology.

Estimated Salary: €50,000 - €70,000 per year, depending on location and experience.


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