Customer Success Business Developer

7 days ago


Belfast, United Kingdom Hayward Hawk Full time
Job Description
A Customer Success Executive is required to expand Hayward Hawk's Belfast based team. This role involves building and maintaining strong relationships with multiple client accounts, acting as a trusted advisor who understands client needs and identifies new sales opportunities within existing partnerships.

Key Responsibilities:
Negotiate effectively to secure contracts and product opportunities that align with both client and business goals.
Represent the organization at client meetings, industry events, and conferences to support business development (some travel within the UK may be required).
Share expertise with colleagues and support the development of junior team members where appropriate.
Develop in-depth market knowledge, staying informed about customer, industry, and market trends to anticipate needs and uncover growth opportunities tied to the organizations product offerings.

Candidate Profile:
The ideal candidate will be:
Highly motivated and open to new challenges and responsibilities.
An excellent communicator who can engage empathetically and confidently with senior stakeholders.
Passionate about customer success and thrives on client interaction.
Proactive, organized, and detail-oriented.

Qualifications and Skills:
A degree in a relevant business or IT-related field (2:1 or equivalent preferred) or significant experience in a related sector. At least one year of experience in a client-facing account management role, preferably in a technology, consulting, insurance, financial, or utilities-related sector. Proven experience managing and growing multiple B2B relationships in a target-driven environment. Strong analytical abilities for interpreting data and making informed decisions. Proficiency in Microsoft Office applications, particularly Excel. Demonstrated ability to learn independently. Exceptional written and verbal communication skills, comfortable presenting in person and virtually.

This role offers an estimated salary of £35,000 - £45,000 per annum, depending on experience.

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