Customer Success Executive

6 months ago

Belfast, United Kingdom Seopa Ltd Full time

**Customer Success Executive (CSE-24)**

The role provides the opportunity to manage existing accounts, onboard new partners and develop successful, long-term partnerships. You will contribute directly to the success of your accounts and Seopa through identifying and negotiating new business with existing customers and successfully onboarding and managing new accounts from our Business Development team.

The role provides significant opportunity to build on current customer relationships to grow existing accounts and career progression with opportunities to progress to senior executive and customer success manager levels.

**In this role you will**:

- Manage multiple customer accounts, meeting with account contacts to maintain effective working relationships and identify potential new sales opportunities and solutions for existing customers
- Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts.
- Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development.
- Share knowledge with colleagues and where appropriate assist junior employees.
- Develop a good understanding of the market and customers to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of Seopa products.
- Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner
- Onboard new customers, liaising with other teams to ensure a smooth process
- Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager.
- Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.
- Determined and eager to embrace new experiences and responsibilities.
- Confident and empathetic communicator able to understand other’s points of view
- Thrive on customer interaction and comfortable dealing with senior company executives.
- Natural planner with an organised mindset and approach to work

**Academics**
- Degree in a business or IT field, ideally with a 2:1 or equivalent or relevant experience in this sector.
- 3 grades ‘B’s or above at A-Level or equivalent qualification are desirable.

**Essential Criteria**
- Circa 3 years’ experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background
- Experience managing and maximising the profitability of multiple B2B relationships
- Experience working in a target driven environment
- Excellent analytical and data interpretation skills
- Excellent skills in MS Office (particularly Excel).
- Proven ability to self-educate
- Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.

**Desirable**
- Experience in an IT, e-commerce, fintech or financial services environment
- An appreciation of web/software development
- Experience of CRM and Google Analytics would be beneficial.

**SMART - **We are innovative and strategic, we find better ways to do things

**EFFICIENT - **We maximise productivity and value for money, we minimise waste and duplication

**OPEN - **We are one team - diverse, loyal and respectful, we welcome new ideas, challenge and change

**PASSIONATE - **We are ambitious, positive and driven, we celebrate the success of our company and colleagues

**ACCOUNTABLE - **We are responsible, trustworthy and dependable, we do what we say we will

**Remuneration**:Seopa offers a competitive salary and comprehensive benefits package, including:

- private medical insurance
- life assurance
- pension and free annual pension clinic with pension advisor
- health cashback plan
- hybrid working arrangements
- full access to online training courses
- employee recognition scheme
- additional service-related holidays
- option to buy additional holidays
- cycle to work scheme
- wide-ranging discount reward schemes
- employee referral scheme

**About Seopa**

Used by more than 3 million people annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices. Our Affinity Partnership arrangements also facilitate other companies to increase the range of services offered (and revenue generated) via their websites. Our products are used by over 400 financial partners in the insurance, finance and utilities industry.

Our success is recognised by a series of awards including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards (2017, 2018, 2019) and two Gold Standard Best Managed Compan

  • Customer Success Executive

    2 weeks ago

    Belfast, United Kingdom Seopa Ltd Full time

    Job Description As a Customer Success Executive , you'll contribute directly to Seopa's success, owning customer accounts, shaping long-term partnerships, onboarding new customers and driving mutual growth with our clients, with opportunities to progress your career in a growing and supportive team.In this role you will: Own relationships with multiple...

  • Customer Success Executive

    1 week ago

    Belfast, United Kingdom Seopa Ltd Full time

    Customer Success Executive (CSE-24) As a Customer Success Executive, you'll contribute directly to Seopas success, owning customer accounts, shaping long-term partnerships, onboarding new customers and driving mutual growth with our clients, with opportunities to progress your career in a growing and supportive team.In this role you will: Own relationships...

  • Customer Success Executive

    7 months ago

    Belfast, United Kingdom Seopa Ltd Full time

    **Customer Success Executive (CSE-24)** The role provides the opportunity to take ownership of existing accounts, onboard new partners and develop successful, long-term partnerships. You will contribute directly to the success of Seopa and your accounts through identifying and negotiating new business with existing customers and successfully onboarding and...

  • Customer Success Executive

    6 months ago

    Belfast, United Kingdom Whytematter Full time

    **Whytematter **are delighted to be recruiting a **Customer Success Executive** for our exciting client who are growing. They are looking for an enthusiastic individual to join their dynamic and expanding team who offer financial services, tech and media brands the opportunity to harness the power of their proprietary comparison technology, enabling them to...

  • Customer Success Executive

    6 months ago

    Belfast, United Kingdom Seopa Ltd Full time

    **Customer Success Executive (CSE-24)** Working in one of our key business teams, the role provides the opportunity to take ownership of existing accounts, onboard new partners/customers and develop successful, long-term partnerships. You will contribute directly to the success of Seopa and your accounts through identifying and negotiating new business with...

  • Customer Success Executive

    3 weeks ago

    Belfast, United Kingdom Seopa Ltd Full time

    Customer Success Executive (CSE-24) Working in one of our key business teams, the role provides the opportunity to take ownership of existing accounts, onboard new partners/customers and develop successful, long-term partnerships.You will contribute directly to the success of Seopa and your accounts through identifying and negotiating new business with...

  • Customer Success Executive

    2 months ago

    Belfast, United Kingdom Realtime Recruitment Full time €30,000 - €35,000

    Customer Success Executive Hybrid, Belfast £Join one of the key business teams and become responsible for customer success and client account growth. With control over the customer success cycle, you will build strong relationships with existing partners while seeking & negotiating to increase client account growth. Benefits pack Includes healthcare...

  • Customer Success Executive

    3 weeks ago

    Belfast, United Kingdom Realtime Recruitment Full time €30,000 - €35,000

    Customer Success Executive Hybrid, Belfast £Join one of the key business teams and become responsible for customer success and client account growth. With control over the customer success cycle and onboarding, you will build strong relationships with existing partners while seeking & negotiating to increase client account growth. Benefits pack...

  • Customer Success Executive

    2 months ago

    Belfast, United Kingdom Realtime Recruitment Full time €30,000 - €35,000

    Customer Success Executive Hybrid, Belfast £Join one of the key business teams and become responsible for customer success and client account growth. With control over the customer success cycle, you will build strong relationships with existing partners while seeking & negotiating to increase client account growth. Benefits pack Includes healthcare...

  • Customer Success Executive

    3 weeks ago

    Belfast, United Kingdom Realtime Recruitment Full time €30,000 - €35,000

    Customer Success Executive Hybrid, Belfast £Join one of the key business teams and become responsible for customer success and client account growth. With control over the customer success cycle and onboarding, you will build strong relationships with existing partners while seeking & negotiating to increase client account growth. Benefits pack...

  • Customer Success Executive

    1 month ago

    Belfast, United Kingdom Realtime Recruitment Full time

    Customer Success Executive Hybrid, Belfast £Join one of the key business teams and become responsible for customer success and client account growth. With control over the customer success cycle, you will build strong relationships with existing partners while seeking & negotiating to increase client account growth. Benefits pack Includes healthcare...

  • Customer Success Executive

    2 weeks ago

    Belfast, United Kingdom Hayward Hawk Full time

    My client is looking to expand their Belfast based team with a Customer Success Executive.Role Overview: In this position, you will: Build and maintain strong relationships with multiple client accounts, acting as a trusted advisor who understands client needs and identifies new sales opportunities within existing partnerships.Negotiate effectively to secure...

  • Customer Success Executive

    6 months ago

    Belfast, United Kingdom SeeMeHired Full time

    The company is rapidly expanding, selling its product across the UK and Ireland with strong financial support from its private and public investors. We are seeking to quickly recruit several talented Telemarketers to assist with our growth plans. **Hybrid Working 2 days in the office ( Belfast) three days working from home** your responsibilities will...

  • Customer Success Executive

    5 days ago

    Belfast, United Kingdom VANRATH Full time

    A leading Fintech Marketing and Comparison company is seeking a seasoned professional to join their team as a Customer Account Manager. With a competitive salary range of £28,000 - £35,000 (DOE) + up to 15% bonus, this role offers excellent benefits including salary review, performance bonuses, and development opportunities.Job DescriptionThe ideal...

  • Customer Success Professional

    7 days ago

    Belfast, United Kingdom Realtime Recruitment Full time £30,000 - £35,000

    Job Title: Customer Success ProfessionalWe are seeking an experienced Customer Success Professional to join our team at Realtime Recruitment. As a key member of our business, you will be responsible for driving customer success and client account growth.About the Role:- Drive customer success and client account growth through strong relationships and...

  • Customer Success Representative

    3 days ago

    Belfast, United Kingdom VanRath Full time

    About the RoleAs a Customer Success Representative with VanRath, you will play a critical part in driving business growth and customer satisfaction.Key ResponsibilitiesDevelop and execute account plans to meet revenue targets.Foster strong relationships with key clients and stakeholders.Analyse data to identify business opportunities and areas for...

  • Executive Sales Leader

    4 weeks ago

    Belfast, United Kingdom Clarendon Executive Full time

    Job OverviewInnovative food and grocery market leader seeks experienced Sales Director to drive growth. Renowned for innovative approach, strong brand portfolio, and customer-focused ethos, this company has set the benchmark for excellence in FMCG industry. Unwavering commitment to quality and service has established reputation as a leader in field. To...

  • Customer Success Executive

    7 months ago

    Belfast, United Kingdom VANRATH Full time

    A leading **Fintec** Marketing and Comparison company has been evolving and they are now seeking to add a **Customer Success Executive **to the team. This is a fantastic opportunity for an experienced individual to join a company that offers continuous progression opportunities. **Hybrid** working options available, the rest of the time will be spent in...

  • Customer Success Advocate

    14 hours ago

    Belfast, United Kingdom VANRATH Full time

    Looking to take your career to the next level in a dynamic and growing FinTech company? We have an exciting opportunity for a motivated individual to join our team as a Customer Success Advocate.Company OverviewVANRATH is a leading recruitment agency specializing in finding top talent for businesses across Northern Ireland. Our mission is to connect...

  • Customer Success and Client Account Growth Expert

    4 weeks ago

    Belfast, United Kingdom Realtime Recruitment Full time £30,000 - £35,000

    About This RoleWe are seeking a skilled Customer Success Executive to join our team at Realtime Recruitment. As a key member of our business, you will be responsible for delivering exceptional customer success and driving client account growth.What You Will Be DoingYou will build strong relationships with existing partners, control the customer success...