Customer Success Executive

2 weeks ago

Belfast, United Kingdom Whytematter Full time

**Whytematter **are delighted to be recruiting a **Customer Success Executive** for our exciting client who are growing.

They are looking for an enthusiastic individual to join their dynamic and expanding team who offer financial services, tech and media brands the opportunity to harness the power of their proprietary comparison technology, enabling them to gain access to more customers and tap into new revenue streams.

Working in one of their key business teams, the role provides the opportunity to take ownership of existing accounts, onboard new partners/customers and develop successful, long-term partnerships. You will contribute directly to the success of their accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts.

The role provides significant opportunity to build on current customer relationships to grow existing accounts and great career progression opportunities to take on larger accounts and more responsibility.

**In this role you will**:

- Manage multiple customer accounts, meeting with account contacts to maintain effective working relationships and identify potential new sales opportunities and solutions for existing customers
- Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts.
- Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development.
- Share knowledge with colleagues and where appropriate assist junior employees.
- Develop a good understanding of the market and customers to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of product lines.
- Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner
- Onboard new customers, liaising with other teams to ensure a smooth process
- Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager.
- Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.
- Determined and eager to embrace new experiences and responsibilities.
- Confident and empathetic communicator able to understand other’s points of view
- Thrive on customer interaction and comfortable dealing with senior company executives.
- Natural planner with an organised mindset and approach to work

**Academics**
- Degree in a business or IT field, ideally with a 2:1 or equivalent or relevant experience in this sector.
- 3 grades ‘B’s or above at A-Level are desirable although not essential.

**Essential Criteria**
- Minimum of 3 years’ experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background
- Experience of managing and maximising the profitability of multiple B2B relationships
- Experience of working in a target driven environment
- Excellent analytical and data interpretation skills
- Excellent skills in MS Office (particularly Excel).
- Proven ability to self-educate
- Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.

**Desirable**
- Experience in an IT, e-commerce, fintech or financial services environment
- An appreciation of web/software development
- Experience of CRM and Google Analytics would be beneficial.

Must be eligible to live and work in the UK and can identify with and commit to our company values:
**SMART**

We are innovative and strategic

We find better ways to do things

**EFFICIENT**

We maximise productivity and value for money

We minimise waste and duplication

**OPEN**

We are one team - diverse, loyal and respectful

We welcome new ideas, challenge and change

**PASSIONATE**

We are ambitious, positive and driven

We celebrate the success of our company and colleagues

**ACCOUNTABLE**

We are responsible, trustworthy and dependable

We do what we say we will

**Remuneration**: offers a competitive salary and comprehensive benefits package, including:

- bonus
- private medical insurance
- life assurance
- Pension and opportunity for annual pension review
- health cashback plan
- hybrid working arrangements
- annual travel card loan
- additional service-related holidays
- option to buy additional holidays
- cycle to work scheme
- full access to online learning system
- wide-ranging discount reward schemes.

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