Customer Support Executive

4 months ago

Belfast, United Kingdom Hayward Hawk Professional Services Full time

**Hayward Hawk **are working in partnership with a reputable renewable energy provider within Belfast who are seeking a Customer Support Executive to join their team.

**The role**:
As a Customer Service Support Executive, you will represent our client's commitment to customer satisfaction. In this role, you will be responsible for engaging with customers through multiple channels and ensuring their queries are handled in a professional and efficient manner. Your dedication to delivering outstanding customer service will contribute to our company's success. Your passion for exceptional customer service, coupled with your strong communication skills and problem-solving abilities, will contribute to the success of both our client and the customers they serve.

**Responsibilities**:

- Managing customer relationships, being the first point of contact for clients' queries and complaints.
- Proactively handling calls to ensure all orders are logged, attended to, and completed according to KPIs.
- Effectively address and resolve customer complaints and concerns, ensuring a positive resolution.
- Monitoring stock levels and coordinating inventory management.
- Raising purchase orders for sub-contractors and engineers. Maintain accurate and thorough records of customer interactions and transactions.
- Contribute to the development of support resources, such as FAQs and knowledge base articles.
- Strong problem-solving abilities.
- Customer-oriented mindset and approach.
- Ability to meet deadlines and effectively prioritise tasks.
- Excellent telephone etiquette and active listening skills.

Essential Criteria
- Proven experience working as a Customer Support Executive or similar position.
- Excellent verbal and written communication skills to effectively interact with customers, understand their needs, and provide clear and concise information.
- Ability to actively listen to customers, understand their concerns, and respond empathetically to address their queries and issues.
- Strong problem-solving abilities to analyse customer situations, identify solutions, and offer prompt resolutions to ensure customer satisfaction.
- A customer-centric mindset with a focus on delivering exceptional service and building positive customer relationships.

**Salary**: £24,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

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