Customer Service Executive
5 months ago
Contract
- Belfast, Northern Ireland, Northern Ireland
- Posted 3 hours ago
- £12.84 - £15.23 per hour GBP / Year
- Category: Office Support
- Industry: Other
- Experience: Junior
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**Customer Service Executive**
**Location**:Belfast
**Length**:4.5m
**Rate**: £12.84 - £15.23 per hour **(Inside IR35 via umbrella)**
**Hours**: 9am - 6pm
**REF no**:28207584
- This client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known and recognizable alcohol brands to their name, this client are a leader in the global FMCG space._
**Duties**:
- To ensure every Customer/Consumer receives excellent customer service and contributes significantly to ensure our clients maintains its position as supplier of choice.
- To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
- Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
- To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
**Skills**:
- Excellent interpersonal and communication skills
- Excellent customer service and customer care mind-set
- Willingness and ability to build great relationships with customers
- At least 6 months Customer Service Experience in a busy customer service role
- Microsoft Office suite would be advantageous Knowledge of SAP and Salesforce/CRM tools is a significant advantage.
**Education**: Must have: 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification
**Skills and Experience**:
**Required Skills**:
- SAP
- MICROSOFT OFFICE
- CRM
- ANSWER INBOUND CALLS
- SALESFORCE
- Additional Skills:
- RETAIL SALES
- FINANCE
- CUSTOMER SERVICE ORIENTED
- MARKETING
**Languages**:English
**Minimum Degree Required**: Completed High School (Diploma or GED)
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